Dyson Canada Ltd.

I am extremely disappointed in this product. My wife purchased it for me and apparently the battery is defective and won't take a charge. I spoke to customer service and was given the option of exchanging the battery (7-10 days) or returning to the store and exchanging it (2 kids under three years old...this is mindblowingly inconvenient). No real apology, no compensation for this ridiculous situation. If this were an inexpensive vac, I'd feel differently, but for a vac this expensive, it is unacceptable. I see this as a reflection of an overall lack of longevity and quality with these products that are so expensive. I will be returning this to the store for another brand because I am afraid there would be another issue down the road. At this price point, it's not worth the risk.