Duro-Shed Inc installed a Hip Roof Garden Shed in my backyard in August 2016. The Shed was ordered with a Ramp for entrance to the Shed along with other features. However, the entrance door bottom was 3 to 4 Inch below the floor level of the Shed. The door was cut at bottom so that the ramp can be raised for smooth entrance to the Shed floor.
In September 2016, not even two months after the Shed was installed and it did not go through any extreme temperature/climate variations, the door developed a crack at the door lock (picture attached). At the time of ordering the Shed they said that they give two years of warranty on the Shed. But when contacted about the crack they were not willing to replace the door.
Their workmanship was flawed as ramp could not be installed properly and material supplied by them seems to be of inferior quality as door cracked in a month time or so. At the same time, their warranty is worthless. Get clearly defined warranty in black and white before ordering any Shed from them.
Response to Duro-Shed's Comment:
Crack started where hole for lock was made and then propagated up and down. This is a induced crack due to woodwork with drill which later on propagated. Therefore, the Crack is not natural. Door should not crack in a month time naturally. Therefore door should be replaced as crack will propagate more as the winter approaches. Wood Filler is not a solution for this specially for the door.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Madhabh
Your shed is under warranty and as discussed on the phone with you only yesterday. We will have someone
come look at the door. I am also sorry you don't understand that you asked for cedar trim on the door.
Natural wood will always develop surface crack . This is not a defect.