Dr Green Lawn Care Services

Lawn Maintenance
Calgary AB T1Y 4W5
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Lawn Maintenance
Dr Green Lawn Care Services
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60%

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Reviews by rating (past 12 months)

Reviews for Dr Green Lawn Care Services

Average customer rating:
5.9 10 (1265 reviews)

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Loretta George in Mississauga
Loretta George in Mississauga
1 review MISSISSAUGA, ON
0/10

Did not receive the serice but they try to convince me that I did

this company is phony- don't trust Dr. green so called family owned business. they have been trying to collect payment from me for Aerating my lawn but they never did. then they call me threatening to send me to collections. Please, Please please, hang up the phone when they call you. skip them on wag jag. Big mistake. Stay away from Dr. Green and thier phony service.

very disatisfied.

Approximate cost of services:
$170.00
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Company Response

Hi Loretta,

I am sorry to hear that you have had a bad experience with our company. I assure you that we are not a phony company and are indeed a family owned and operated business. My name is Kyle Ratcliffe and I am the head of our customer retention department and will be looking into your matter personally. After review of your account, I will be following up with you to rectify your problem.
I will be in contact with you shortly to discuss any issues that you have had. In the meantime, I can be reached via email at kyle@doctorgreen.com.

Thank you and I look forward to speaking with you.

Kyle

amber in Newmarket
amber in Newmarket
1 review Newmarket, ON
0/10

Lawn care, fertilizer and weed spray

Terrible service! The guy would repeateldy show up on a day were rain was in the forecast and lay down fertilizer and weed spray together haphazardly all over the place in no particular direction. He missed huge areas of the lawn...we could actually see his tracks on the lawn because of the rain and the rain washed away the weed killer so we kept having to call them back to respray. We laid new sod down just the summer before and now our lawn is one of the worst in the neighborhood. Can't believe it!! What a waste of money for us. Then when I called to complain they refused to take off the cost of the fertilizer. Come on! What happened to customer appreciation and service?! Now they are insisting on us paying the entire amout, plus interest and late payment fees. All for a "service" they never really rendered to us. Do not use this company! They only care about money and they will not take care of your lawn.

Approximate cost of services:
$191.76
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Company Response

Hi Amber,

My name is Kyle Ratcliffe and I am the head of the customer retention department at Dr. Green. I am sorry to hear about the negative experience that you have had with our company. I would welcome the opportunity to speak with you regarding this matter and will take all necessary steps to fix your lawn. Please contact me at your earliest convenience so we can discuss this matter further. I can be reached via email at kyle@doctorgreen.com at anytime.

Thank you and I look forward to speaking with you.

Kyle Ratcliffe

Hermila in Calgary
Hermila in Calgary
1 review Calgary, AB
10/10

Thank you Dr. Green

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

SERVICES WERE ON TIME EXCEPT WHEN WEATHER DID NOT PERMIT. PROBLEMS AND CONCERNS WERE TAKEN CARE OF VERY EFFICIENTLY AND PROMPTLY. AGENTS WERE VERY HELPFUL. THANK YOU.WE LOOK FORWARD TO NEXT SEASON

Approximate cost of services:
$229.00
0 of 1 people found this review helpful.
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Simon in Pickering
Simon in Pickering
1 review Pickering, ON
10/10

professionalism and excellence

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I would like to thank all of the people working at Dr. Green for their professionalism and excellence. With their help and guidance I have been able to keep my lawn healthy and weed free all year. This is a major undertaking due to the fact that I back onto a hydro right of way, and weeds just blow in.

Approximate cost of services:
$450.00
0 of 1 people found this review helpful.
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Larry in Calgary
Larry in Calgary
1 review Calgary, AB
10/10

Our lawn was looking awesome at the end of the year.

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

This past season was our first as your customer and I hope the great service continues. The weather in Calgary can be a challenge and I believe this past summer was one of the worst.
I especially appreciate your advance notice E-Mail before each visit. Keep up the good work and you will have a loyal customer. Our lawn was looking awesome at the end of the year.

Approximate cost of services:
$229.00
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Paul in Keswick
Paul in Keswick
1 review KESWICK, ON
10/10

I have had an excellent experience with Dr. Green as a first time customer

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have had an excellent experience with Dr. Green as a first time customer. I had a weed infested lawn to start the year and through multiple applications, the number of weeds has been reduced. They sent out staff to evaluate the condition of my lawn and suggested remedies of aeration and over seeding. The delivery of service was fast and reliable. The customer care line is always friendly and willing to help resolve any issue or problem. Dr. Green also has provided competitive rates. This and their excellent service has prompted me to renewed my lawn care for 2012.

Approximate cost of services:
$340.00
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Gordon in Brampton
Gordon in Brampton
1 review BRAMPTON, ON
0/10

Dr. Green lawn care

Be very careful with lawn care services. They are not just annual contracts. If you dont cancel they just keep coming, even if you don't live there and like the other person said, they send you to collections. We sold our house but they kept treating and finally contacted me at the end of the year, with a collection notice.

I am sure I will never use Dr. Green again and will let everyone I know learn how this company does business and how they treat their customers. If you try to talk to someone in authority, you are told no one is available.

Approximate cost of services:
$0.00
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Rick McCutcheon in Whitby
Rick McCutcheon in Whitby
1 review L1R1K5, ON
1/10

Dr.Green Lawncare doesn't care.

These guys treated my lawn last year with grub control. This year evidentially the grub control was no longer in my program - nobody bothered to tell us. So guess what - grubs ate a 20' x 10' hole in my lawn. They called looking for their final payment and I refused saying they needed to first fix my lawn. The customer service rep said they would send a supervisor to inspect the situation . Nobody showed and they sent us to collections!
Dr. Green Lawncare doesn't care.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Listen ti there customers and follow through!
Any advice to offer fellow homeowners facing a similar project?
Go buy a bag of fertilizer and do it yourself.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr Green Lawn Care Services

Dr. Green Services has been making lawns thick, green, and weed free since 1985. We are a family owned and operated business and we guarantee all of our services. Our approach to lawn care is to help our customers achieve a thick, green, healthy lawn that is able to choke ...
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