We moved in to our house not too long ago and know immediately the replacement of the garage door is imminent. We got multiple quotes and decided to go through Costco, which is contracted out to Door Pro for the ordering and service. The sales rep from Door Pro was very attentive and responsive for the ordering process. He was professional and knowledgeable. We were told upfront that our new garage door will take 6 weeks to come in which we were ready for. At the time of install, the contractors were good and did the job well. However, parts of our garage door was missing (window inserts). For 2 weeks we tried to contact someone from Door Pro to resolve the issue with no avail. We left messages. We finally got a hold of someone after 2 weeks and staff from Door Pro said nothing was ordered or done for this, even though our original order was accurate. We proceed to place another order with them which they indicated it will take another 3-4 weeks and scheduled another installation date. On the installation date, Door Pro contacted us and advised that the inserts came but in the wrong colour!! No apologies from Door Pro, they called just to advise us that the inserts are in the wrong color and the installer will not be coming out. We had to contact Door Pro again and place another order to get the correct colour and will take another 3 weeks and schedule another installation date. On the morning of the scheduled installation date, they called again saying they are not able to do the install and have to reschedule for the following week. This order was originally placed in September and our garage door order is still not complete.
I understand things come up and people make mistakes. Luckily, someone is home readily available during this time to accommodate these rolling install dates. I can't imagine if people are working and actually need to take time off from work for things like this.
Overall, we are happy with the product itself (Amarr garage door) and the installers were good. But the process of getting this all done is very frustrating and we're still waiting for the final product to be completed.
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