A terrible experience from beginning to end. I used Discount Windows and Doors about five years ago and was very happy. So when I needed a custom window for my latest DIY project, I went back. They said it would be ready in 4 - 5 weeks. About week five I called and left a message to get an update. No response. I emailed. No response. After several more messages over the next week, someone finally picked up the phone. It will be in next week, they said. The next week comes and goes with no contact from the company and no response to my phone calls. On Saturday I manage to get hold of the boss on the phone. He says he'll look into it and call me early in the week. Again, the week goes by, no contact, no response. Finally I drove up there the following Saturday -- eight weeks after the order -- and demanded my money back. "But it's coming Monday," they said. Against my better judgment I give them one more chance. Monday comes and goes and -- you guessed it -- not a word from the company. So Tuesday I go up there again and get a refund. They offer no real apology and make no attempt at an explanation. I can't imagine a worse retail experience.
- Approximate cost of services:
- $800.00