Enercare Home Services

Competent technician, very personable and did all work quickly, but thoroughly. Would recommend to others for similar work. Will use again. Am on home maintenance program and the work was excellent.

The job was to change my current water heater tank to a tankless. The salesman gave me the options based on an examination of the house. Then a gentleman came to do a pre-inspection. The actual installation time changed several times the day before and the day of. When they did come, the installers were clean and did a good job. Overall good experience.

Recently I received a reminder letter that annual maintenance was due on my AC unit. The letter stated I could schedule this online, which I did, very quickly and easily and received an appointment for the next day.

Since we had purchased our furnace at the same time I called to inquire about setting up the annual maintenance for that as well and this too was done quickly and easily and scheduled for the next day.

The service person who attended my home was professional, courteous and friendly. Overall a very positive experience, however, as we have used Direct Energy for quite a number of years this was not a surprise.

The technician made sure that everything was well done before he logged off. I was very satisfied with all he did, his behaviour and his knowledge. Thank you for great service.

I found both the customer service person on the phone was very good. Friendly and courteous. The service technician was outstanding. Knowledgable and made recommendations to me regarding my other gas appliances. First Rate! Funny and Warm.

We have been loyal customers for years because of great service, friendly staff and affordable, reliable service. All staff we met during our recent replacement of the furnace and air conditioner were knowledgable, helpful and explained options available and were courteous and respectful. Thank you!

Totally impressed with your team, the service men Alex and Matt who installed our furnace and A/C had to work around all sorts of obstacles but did it without complaining and did a fantastic job. The follow up with the duct cleaning was also very well done, the operator was clean and respectful of our property, and even took off a door so it would not get damaged by the large hose. Job well done.

I have received very good service with my previous Protection Plans and sincerely hope that I will continue to receive the same with the additional protection plans I have. Thank you Direct Energy.

The water heater installation staff are very professional. They are courteous and professional. At the end of the installation, they took time to show me how to adjust the water temperature of the new unit and then clean up the work area before they left.

From the person who took my call to the technician who arrived, I received excellent customer service and was very impressed and greatly appreciate such great service. Thank you Direct Energy.