Been with them for over 10 years. Recent interaction with them totally shocked me. They said the quote I received, for being a loyal customer, was the same rate 15 yrs ago. When I found out it was not true I called back to renegotiate the price. They said I insulted their business and don't want my business any more then hung up on me.
- Approximate cost of services:
- $0.00
- Company Response
This isn't factual at all. The current rate for a cleaning(her sq ft) is $325 plus hst. Told you I'd do a older rate of $269 plus hst. Because I have no idea what you were charged in 2005 since you were a repeat. So you agreed and mentioned if you "got a neighbour" to do it as well "can I have a discount?" Of course I graciously agreed. (Yet another discount ). Now you called back and mentioned you had receipts from 2005 and 2008 at discounted rates. Now these rates were discounted at that time because you were a customer of technovac(company I took over in 2003) to honour they're rates. So I haven't heard from you in 13 years. I know this because my daughter was born in 2008. So i state I cannot do this kind of pricing anymore because. A. Fuel is 1.30 per litre. B. Labour costs are higher then ever. C. My 407 bill for instance is $6500 a month. D. At 269 plus tax. Is $20 over cost.
So at this point after explaining this to Helena. She says "can you do for 2008s rate of $188 or something ? " I at this point said "Helena I'm I not allowed to make $20 dollars? I dont think this is too much to ask"?
I never hung up at all! I do not want her business,what’s the point of losing money before I even do the job ? I’ve explained my point of view and she keeps pressing. She's rude and I owe her nothing! I just don’t wanna work for free nor do I wanna work for someone who doesn’t care about getting fair work for a fair dollar. Now look a bad review,a zero for nothing. We haven't even done the job! Imagine 2021 I don't have the right to refuse a job or choose who I can work for without someone getting upset and making a review. I rate this homeowner a zero in all due respect.