erica  from Etobicoke
erica from Etobicoke
1 review Toronto, ON


Designer Window Fashions installed blinds in my condo about 14 years ago. Recently 2 of my blinds were in need of repair. The blind for the sliding door only needed a new cord which i was told were warrantied for life. My second blind for the window was torn and needed to be repaired completely. When I reached out to the company they told me my fabric was discontinued and if any repairs were needed to the fabric I would have to choose something different and they would have to make me a new blind. I agreed and had John come to do a site visit to try to match my fabric as closely as possible however the samples he brought were not a good match to my existing blinds. He said he was going to take the blind for the sliding door and the window blind back to the factory to see if he could match the colour as closely as possible. This transpired back in February of this year and I haven't heard from them since. After repeated phone calls and emails I drove to their Oakville location and there was a sign on the door from the landlord to Designer Window Fashions indicating they had abandoned the premises and owed them 3 months worth of rent. If I had any idea I wasn't going to get my blinds back I would have kept them and had John send me more samples instead of agreeing to have him take them back to the factory. Now I am without 2 blinds and have had to purchase elsewhere. I spent approximately $1000 to replace the ones that are missing.

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