I had a small 10' long piece of siding come of my house and I needed a quick repair. After sending them the pictures of the repair area I was told over the phone that it was at least a 2-3 hour job for two men. I expressed that I felt it would only take 30 minutes or so and requested a discount if it took less time. Anyway, I had to pay them $ 450 plus HST in advance or they would not show up. I also asked them to take measurements while they were here so I could get a price from them on a new exterior door and storm door. As it turns out, this was a mistake.
When they did the job it only took them 40 minutes. In fact, the crew left without telling me they were done and asking me to inspect the work. I then called to request a discount since it took at lot less time than 2-3 hours. The owner refused saying "that's the way it is - you signed the contract - too bad".
I believe I have been gouged and I told them that I will never use their service again and will not get pricing on a new exterior door and storm door from them either.