We hired Delta Decks to replace our old deck with a new 12’ x 18.5’ deck. The deck was constructed using Trex Composite low-maintenance boards, aluminum railings, and helical piles for the supports. Delta Decks also removed and disposed of our old deck as well as our old patio furniture, and handled the entire permit process. This included producing all required drawings (stamped by Professional Engineers), handling all City of Toronto paper work and fees, coordinating all inspections, and providing all required engineering reports. They also agreed to fully take care of any required Tree Protection Zones (TPZ) if the city required it at no extra cost. Fortunately this was not required.
This year we hired four different contractors to work on different projects. All were highly rated, and two had the “Best Of” status on Homestars multiple years in a row. While they were all good, Delta Decks was a step above all of them in terms of work ethic and the quality of the final product. Alex came at the time I requested to review the job and provide a quote, and Elgi was the Project Manager. Both were prompt with their responses and answered all of my questions. Their crew was also extremely hard working. On the first day, a crew of three people worked from 7 AM to 5:20 PM and completed the entire deck frame. They only stopped for 15 minutes when they ate lunch. The next day they worked from 7:30 AM – 4:30 PM straight only stopping when the city inspector came to inspect the frame. I was genuinely surprised at how hard and how quickly they worked once the project started.
The only negative was that the process took a long time because of delays by the city to review and approve the permit. We hired Delta Decks in early April, but the permit was not approved until late July to allow construction to begin. Construction was completed in August, but the permit was not closed by the city until October. This process likely would have been faster if we had gone with concrete footings instead of the helical piles which are reviewed under a different section of the building code (Part 4). Despite the fact that the deck was completed in August, Delta Decks never pressured us for final payment until the permit was officially closed by the city in October. Alex also stood by his commitment that there would be no additional costs beyond his quote even though the city required more reports and stamped drawings than anticipated during the permit process. This included requiring Professional Engineers to stamp the drawings instead of a BCIN stamp.
In terms of the final product, we are very happy with the deck that was built and many of our friends and neighbours have complimented us on our new deck. We would not hesitate to recommend Delta Decks to anybody who asked.
- Company Response
Thank you for such a detailed review. We enjoyed working together with you in building this deck.