Decorium

Furniture
Toronto ON M3J 2T8
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Angry, from Vaughan
Angry, from Vaughan
2 reviews Toronto, ON
3/10

Furniture

Nice Furniture...but be prepared to lose a few years of your life in aggravations, excuses and simply poorly organized business. We purchased several pieces in Augusts 2006. I won't even bother getting into the aggressive sales force there. It's already been talked about in other posts.

We were told there would be a mid October delivery. It's 3rd week into October. No calls from Decorium. We call and we learn that one of the products is still delayed and won't arrive till 1st-2nd week of November.
2nd week of November. We call again. Furniture has arrived and will be delivered. On day before delivery we get a confirmation call and are told that "unfortunately" one of our pieces is not in. I cancel the shipment. I don't want to schedule another day off work to receive.

4th week of November, we (notice the WE part?) call yet again. I'm on hold at the status department. It's in. Once again the day before delivery they confirm shipment time only to tell me once again, that once of the pieces is not in. I am shivering with anger at this point. I speak to the Manager (original Manager no longer there...surprise surprise). She tells puts me on hold for 30 minutes to look into things. It was received but not updated in there inventory systems. The shipment is scheduled for the morning. I schedule take a day off. Morning of. The driver shows up first thing. As soon as I open the door, he starts by saying "I'm sorry but there is a chair missing...."
STAY AWAY

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