This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Hello Matt,
Although your information is 6 years old we feel compelled to write and inform you that Decor-Rest has very strict guidelines in place for receiving orders. We have ISO 9001 certified systems in place and are very detailed about how we receive and then enter orders. We enter all orders same day or if received after 4:00 pm there is a chance they would be entered into our system next morning and definitely within 24 hours of receipt. For accuracy we only take orders by email, fax and EDI.
We are saddened to read your complaint as we have cannot discern which retailer, what was the situation, did the Retailer forget and then send in once you called? We would keep notes in our computer system if that was the case. You may still contact us at info@decor-rest.com so we can invite you for a cappuccino and show you our operation. We have no way of knowing how your situation ended…we only hope that you received your armchair and are enjoying it.
Thank you for your kind words. We are pleased to hear that you are satisfied with our product that lasted for so many years! Sorry for the delayed response as our social media team is now aware of HomeStars. If you did make another purchase with us, feel free to share it on our Facebook page (www.facebook.com/DecorRest) We hope to hear from you soon!
- Decor-Rest Team
We are truly sorry that you had an unpleasant experience! Please accept our sincere apology for the late response as our social media team is now aware of HomeStars. We know we are getting back to you 8 years late, but kindly allow us to communicate with you by emailing us at info@decor-rest.com. Provide a contact number and name so we could get a member from our team to contact you as soon as possible. We hope to hear from you soon!
Please accept our sincere apology for the late response as our social media team is now aware of HomeStars. Although we are 9 years late, we would like to get in contact with you to discuss your unpleasant experience. At your earliest convenience kindly email us at info@decor-rest.com with a contact number and name so we could get a member from our team to contact you as soon as possible.
Thank you for your positive feedback! We are pleased to hear that you found what you were looking for, many years ago. Sorry for the late response as our social media team is now connected with HomeStars! We hope you continued to support Decor-Rest Furniture.
Sincerely,
Decor-Rest Team