Deck & Dock

I ordered an umbrella, stand, and lights from Deck and Dock and were given a date when the products would be available. A week after that date, I called to be told that the umbrella would be delayed - but that they could offer me a 'loaner' umbrella until mine arrived. Very reasonable compromise, I thought. When the loaner arrived, which was the same dimension of the one I had ordered, I realized that it would be too small for our deck. This was a custom ordered umbrella so I were pretty sure they wouldn't exchange it when it did eventually arrive. But I asked anyway, just in case. As it turned out, Deck and Dock were happy to sell our smaller umbrella in the store and order a larger one for us. This type of flexibility and customer service is rare these days and I wanted to commend Deck and Dock for being so accommodating and professional.