UPDATE October 2017: It's been almost a year since Davey Tree did an unacceptable job of removing my fallen cherry tree, and I still haven't heard back from the manager (Guiseppe?), despite receiving promises from his office that he would contact me about compensation for the poor service.
I hired Davey Tree when my large, cherry tree fell in a windstorm. Crew and office staff were great. Mgmt however, was unprofessional. An extra $385 was added to my costs an hour before job was to start. Mgr said crew would return the next day to finish, but they didn't return until 3 days later. Some wood was not cut to the specified size. As well, removal of upturned roots was overlooked in quote, so long, cut roots were left in a pile and roots still attached to stump were left in a tangled mess on lawn.
Mgr said he’d come out that day to assess the situation, but didn’t come until 5 days later, and only after I called the Office. I was then charged an extra $170 to have the job completed properly. A job that should’ve taken 2-3 days, dragged on for more than 2 weeks with extra charges of more than $500.