Poor ability and willingness to solve problems with A/C
This company installed our very large space pack air conditioner about 25 years ago - maybe more. They also replaced the original cooling unit a few of years ago.
I have always had our system serviced with Davenport Campbell. Annually.
For the past several years every time the temperature goes above 30°, the unit shuts off. I have complained to the service people about it and they have actually said:
1. They fixed it (they didn't. It continued to do the same thing)
2. We keep the cooling temperature too low (it made no difference what temp we kept it at)
3. When it gets too hot, it's normal for the system to shut down (30° is NOT too hot for an A/C unit of this size!)
They are never available on off hours and weekends to come and service the product if it breaks down.
I wrote to the VP of the company to tell them how unhappy we were. I got no response.
They are defensive if you complain about anything. The technicians clearly don't know enough to solve cooling problems. They have never done anything to solve this problem.
I am telling you this now so that you can STAY AWAY FROM THIS COMPANY for air conditioning. You will be much better served by AtlasCare or any other company that installs and services Spacepaks. Just not this one.
- Approximate cost of services:
- $20,000.00