We were shopping for 900Sqft of hardwood flooring and visited Darmaga’s Vaughan location April 15th. The salesperson was: pleasant, personable and knowledgeable. The store wasn’t busy and I asked for a written quote for material only. I would have thought the quote would have been same day or next. Four phone calls hounding and I received the quote April 24th.
May 22nd, I asked by email to confirm delivery with no response. May 23rd, having paid in full, I again asked to confirm delivery. Expecting that I wasn’t going to receive a response confirming delivery, I emailed the owner also on May 23rd. On May 24th the salesperson both emailed me and called me to confirm delivery.
Gail, called me to schedule delivery and called me again the day of to let me know they were running a little late. Stupendous follow-up and service and the reason my rating is not lower. The delivery Driver was fantastic as well.
My experience wasn’t a “slip-through-the crack.” Four phone calls is a “fall- through- the- creator,” and a trend. A floor covering project is stressful. You have to: select a product, select a colour, shop around and get quotes, then basically plan to move your whole house out for the install, book time off work, be home for the flooring to arrive, find an installer, coordinate the installer for flooring to arrive and scrape together thousands of dollars to do it all.
I drove 47-kilometers past many flooring stores to get to Darmaga; the additional stress of having to repeatedly ask for a quote and delivery confirmation just wasn’t needed.
- Approximate cost of services:
- $5,337.00
- Company Response
We appreciate your honesty in sharing both the positive and negative aspects of your Darmaga experience. We wholly appreciate your situation with the stress of buying flooring, as most people do find it quite confusing and stressful.
Assuming you drove the extra distance to work with us as per recommendations or positive reviews, you must also respect that people are not perfect and that the overall experience with us was a positive one - our staff was exceptional to deal with overall and did communicate when there was even the most minor issue (being late that day for delivery).
The misstep in not getting the quote and confirmation to you in a timely manner was simply not OK by our own standards, as we do want - and appreciate your business. I hope that you can appreciate that spring-time is the busiest season for us and sometimes our guys can get overloaded and miss the mark.
We sincerely hope you were happy with the end result and that you may enjoy your floors for many years to come!