Approximately one year ago, I started having issues with the hot water in my shower on certaing days and at certain times. I am in a condo and was convinced it was a building issue. The property management had plumbers check the lines and boosters, but found no problems, so they said it was my unit's problem. I called DanMac Plumbing because I had seen Mike Holmes use this company in the past. An employee of DanMac was able to check out my shower issue within 48 hours of calling (it wasn't an emergency). The plumber checked the lines in my unit and found no problems. He replaced the shower cartridge (although the old one was OK) and adjusted the scald screw for me. He was very professional and courteous, even teaching me about basic plumbing and home maintenance. He took his inspection one step forward by examing the lines in hallways of my condo building. He determined that my unit was not in the main supply line, rather on a pipe off of the main line. He suggested that could be the issue.and wrote a report reflecting that so I could show that to the property management. Unfortunately, I still have the issue but I now know 100% that it is not my problem (it is the building's problem). Thank you DanMac for your outstanding service!
- Approximate cost of services:
- $130.00
- What could this company do to improve their services?
- Nothing
- Any advice to offer fellow homeowners facing a similar project?
- Call DanMac Plumbing & Drain Service Ltd.
- Company Response
In Hi-Rise condominiums the fluctuation of hot and cold water can sometimes be a tricky and time consuming process to determine the exact cause. Your approach is correct as you have now taken steps to ensure the problem is not in your unit and it is now the building's responsibility to address.
We are happy to have helped out.
Thank you.