Custom Maids

House & Apartment Cleaning
Suite 1508, 2 Carlton Street Toronto ON M5B 1J3
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87%

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Reviews for Custom Maids

Average customer rating:
8.6 10 (77 reviews)

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OK in Toronto
OK in Toronto
1 review Toronto, ON
0/10

condo cleaning

Our first experience was a disaster! Custom Maids representative Miranda left the apartment in a mess (didn't clean window sills, the desk, hardly dusted and had to had outstanding areas pointed out to here before she left). Found items on the checklist that were checked as done despite clearly avoided. To our surprise we have discovered damage after her departure that she attempted to mask and failed to acknowledge to date despite photographic and video evidence. The person provided by the company to assess the damage turned up with a camera with flat batteries and implied that our 1 year old daughter might have been responsible for the damage caused by improper use of our Dyson hoover. General manager not helpful and rude to us after alleged damage announced. Very unprofessional, wouldn't recommend nor use again.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Close down.
Any advice to offer fellow homeowners facing a similar project?
Get your cleaning done by somebody else.
1 of 2 people found this review helpful.
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Company Response

Dear OK in Toronto: We are very sorry that your first experience with Custom Maids was not as positive as you had hoped.

Susan, Annex
Susan, Annex
1 review Toronto, ON
10/10

house cleaning

I have used Custom Maids for about a year now. They generally do great work. I ask for Zolna whenever she is available - she is absolutely fantastic! She cleans very thoroughly, and her ability to tidy things into the exact places where you want them is sort of spooky - never a dish out of place in the kitchen.

Approximate cost of services:
$80.00
1 of 1 people found this review helpful.
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Company Response

Dear Susan,

Thank you for your very kind words and such positive feedback! We will most certainly pass on your praise to Zona!

Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!

lacey in scarborough
lacey in scarborough
4 reviews ,
10/10

cleaning

We've used them twice now and are really happy after a string of disappointing cleaning companies. I didn't want to go with a service where I had to provide the cleaning supplies, but it's worth it. The cleaning woman who's come twice now is very nice and does a wonderful job!

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Dear Lacey in Scarborough, Thank you for your very kind words and such positive feedback! Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!

Marnibeans Toronto
Marnibeans Toronto
2 reviews Toronto, ON
9/10

Apartment Cleaning

I have used Custom Maids many times and all the cleaners did a wonderful job! My only issue is that when I would request the same person again they always seemed to have left the company. Other than that they were friendly, accommodating and did a superb cleaning job and I have really high standards.

Approximate cost of services:
$69.00
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Company Response

Hello Marnibeans from Toronto! Thank you so much for the compliment! It is unfortunate that within the service industry, one often finds higher than average staff turnover. We apologize for this and vow to continue to offer our employees incentive, motivation, benefits and inspiration to encourage longevity with Custom Maids. We thank you for the privilege you have given us to serve you.

AM in East Danforth
AM in East Danforth
2 reviews Toronto, ON
2/10

Bi-weekly house cleaning

Our initial visit showed that the work that needed doing could be done in four hours and we would be happy with the results. They bring a checklist every visit and mark off the completed work. Sometimes we'd leave a note explicitly asking for something else to be done or other tasks to be left off. Despite being told that we'd get the same cleaner every time, in fact it changed several times over the course of a year. Despite being told that the keys would be kept at the head office, it turns out they were signed out by the cleaners for up to a week at a time. We realize that any cleaner we hire will have our keys, but we don't appreciate being misled about their business practices. After that first visit, we were never fully satisfied with the quality of the cleaning, often seeing 'hotel effects' and no thorough cleaning anywhere. Often items were checked off on the checklist even though they were clearly not done. Even when we specifically asked for certain things to be done, sometimes they were not. The final straw was finding on several occasions evidence that they were coming for little more than three hours at a time, while being paid for four. When confronted over this, nothing changed.

Approximate cost of services:
$95.00
What could this company do to improve their services?
Be honest about the amount of work the staff is doing - both in the checklists and in hours worked.
Any advice to offer fellow homeowners facing a similar project?
We cannot recommend Custom Maids.
1 of 1 people found this review helpful.
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Company Response

Dear AM in East Danforth: We are distressed by your comments that the cleaning ladies we have sent you have not been meeting your standards and expectations. Having cleaned more than 2 Million homes since 1978, Custom Maids is Toronto's leading maid service. We are proud to have introduced a high degree of professionalism into our industry, which has enabled us to keep our customers satisfied year after year. We are, therefore, greatly concerned that your experience may damage our professional image. We would however, greatly appreciate another opportunity to demonstrate the standard of excellence and reliability our customers have come to expect from us over the past 36 years and realize that we must leave no margin for error the next time around. We will select a cleaning person for you - someone with a flawless record who has been on our staff for many, many years. Again, we are very sorry that your last experiences with Customer Maids were not as positive as you had hoped and we do look forward to serving you again and to a long and pleasant association from there.

figaro downtown
figaro downtown
1 review Toronto, ON
0/10

house cleaning

custom maids has incredibly rude customer service personnel, and just the experience of contacting them was trying. they put me on hold a few times, then kept transferring me without warning. i would not call them again.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Dear Figaro from Downtown: We apologize that your experience of contacting Custom Maids was trying. For future reference, please feel free to ask to speak with the Manager directly.
Her name is Angela and she would be delighted to assist you.
Alternatively you may also request to speak directly with Stephanie.
Stephanie is our Client Care Specialist and would also be more than eager to assist you in any way possible.
Again we apologize for your experience and look forward to the opportunity of serving you.

Valerie in North York
Valerie in North York
2 reviews North York, ON
7/10

Bi Weekly House Cleaning

We used custom maids for a few years and they were excellent. They kept a key to our home in a secure place, sent staff that were well trained, were flexible with there scheduling, and had no billing problems. I would recommend them to others. The only thing was they were a little expensive versus going with an independant - that's the only downfall.

Approximate cost of services:
$75.00
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Company Response

Dear Valerie in North York!
Thank you so much for taking time out to review Custom Maid Services.
We appreciate your words of praise greatly!
Valerie, we do actively rate shop others in our industry on a regular basis to remain competitive in the marketplace.

Additionally, we balance this effort with our mandate to provide you with the highest level of employee and, we consider it a necessity to provide our staff members with an attractive and consistent weekly income.
Again, thank you for taking time out to post a review for us. We value your feedback a great deal.

Toronto midtown
Toronto midtown
2 reviews Toronto, ON
2/10

house cleaning

Hired for general cleaning (dust, vacuum, mop). Did a lot of surface cleaning and "hotel effects" (pillow, towel carpet arrangement) but didn't clean thoroughly. Did not clean bathtub, didn't dust shelves or desk, mopped half the floor, made the bed by pulling the covers up (ie sheets not tucked in), cleaned half the kitchen (didn't wipe down cupboards) and finished 15 minutes early. All these items were on their "checklist" and checked off as completed but were not done. Would not hire again.

Approximate cost of services:
$69.00
What could this company do to improve their services?
Clarify expectations up front. Stop half an hour before completion and ask if work being done is as expected/satisfactory.
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Dear Toronto Midtown,

We are distressed by your comments that the cleaning lady we sent you did not meet your standards and expectations. Having cleaned more than 1 Million homes since 1978, Custom Maids is Toronto's leading maid service. We are proud to have introduced a high degree of professionalism into our industry, which has enabled us to keep our customers satisfied year after year.

We are, therefore, greatly concerned that your experience may damage our professional image. We would however, greatly appreciate another opportunity to demonstrate the standard of excellence and reliability our customers have come to expect from us over the past 36 years and realize that we must leave no margin for error the next time around. We will select a cleaning person for you - someone with a flawless record who has been on our staff for many, many years. Again, we are very sorry that your experience with Customer Maids was not as positive as you had hoped and we do look forward to serving you again and to a long and pleasant association from there.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Custom Maids

Celebrating 43 Years as a Leading Toronto Maid Service and More Than 2 Million Homes Cleaned! Browse our site and discover why thousands of Toronto residents have their houses and apartments cleaned by CUSTOM MAIDS.
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