Cozy World Inc.

I purchased a Goodman high efficiency furnace 8 years ago. Since then I have contacted Boris several times with concerns, such as blocked drain tube (from a garbage disposal) and received helpful advice. However, most I received an E1 code which prevented the furnace from firing.

To make a long story short, Boris and his technician traced the problem to the circuit board, and replaced it - under warranty. Without an extra cost extended warranty. How many HVAC companies provide a 10 year warranty? It was a selling point when I bought it, but I did not expect to use it - and of course one wonders if it will even be honoured. But it was. And that's why I'm writing this review.

Products are products and can be found a hundred different places. But service and commitment to honour commitments are harder to find. If you find that - acknowledge it and make it known.

It's been over 2 years since these units were installed. Quality and care every step of the way. And even after a couple of years, you are treated with the same level of wonderful service. I would most definitely recommend them. Fred and team were great.

We first hired Cozy World 6 years ago to replace our furnace and A/C. They were great, super responsive, and managed to run a vent to the side of our end-unit townhouse through a tiny opening around the existing ductwork that showed real craftsmanship. Sorry I didn't leave them a review back then.

Fast forward to this year, after a mandatory inspection following a meter replacement, Enercare decided our rented water heater could no longer be serviced (even though we had been paying them for the alleged peace of mind for a decade past what we now know its useful life was) and refused to turn it back on. Great way to con you into signing another abusive contract.

Despite Enercare's shady tactics, we considered getting a new rental, but wanted a tankless so that we could finally get rid of the chimney going through the kitchen wall. Enercare said it couldn't be done because there was no way of running the new vents to the side or back of the house. We called another company, but they also said it couldn't be done. And then I remembered Cozy World's vent routing artistry.

Cozy World was once again super responsive. They understood the hassle of us being without hot water and their owner came the same day to take a look and sent an installer that same evening. After exploring a few alternatives he also thought it couldn't be done and that we might have to go with another tank, but showed great care by trying to fix the old one on the spot, while his date waited in the car. They even offered to lend us a used tank to buy us some time.

The following day, Cozy World sent a more experienced installer - the same one who had replaced our furnace - and told us if anyone could do it, it would be him. And they were right.

The ductwork in our 30+ year old townhouse is like something out of a puzzle, and the poorly finished basement doesn't help. Yet, they were able to run the two new vents behind the drywall of the basement and only had to cut a small opening - which they covered with a grill afterwards.

Despite the extremely challenging venting puzzle two other companies said could not be solved, we got ourselves a brand new Rinnai tankless heater installed in a single day! Not only we could go back to warm baths, but we could finally reclaim the chimney space when we proceeded to renovate the kitchen. All thanks to Cozy World's ingenuity.

I called Cozy World this summer when my AC was not working. Fred came the same day to check out my problem. I ended up having my AC unit replaced. Sina and crew came by a few days later to replace my unit. The job was done pretty quickly and professionally. I would recommend Cozy World to others in need of HVAC service!

I am very satisfied with the professionalism and quality of work of the installers, and would not hesitate to recommend your company to other homeowners. Our old furnace has died. It took only a day for Frank to schedule a site visit to provide a comprehensive quote, and two days to schedule the replacement just as outside temperature started dropping. Frank explained all the options in detail, and made it easy for us to make an educated choice. Saeed and his crew were super efficient, polite, fast, cleaned up the worksite afterwards and generally were a pleasure to work with. New furnace and WiFi thermostat are working very well, much better than the old ones. The company also submitted rebate claims right away and kept me updated throughout the process. Great job guys!

The Cozy World team came last Sunday and did a great job installing the furnace and AC with very little disruption to my family. They laid down protection on the floor before they started work and everything was done quickly and efficiently. They took time to clean up before they left. Initially there was a small water leak from the furnace drainage tubing but they came back the same afternoon to have the problem fixed. Overall I am very satisfied with the work done by the installation team.

We were happy for the advice and questions answered by the team - Fahad was helpful in advising us on the right furnace for our home. The installation was completed by Sayed and his team, it was done promptly and properly. Would highly recommend.

Boris Sherman helped me to install a new furnace and air conditioner a year ago. The installers were very professional, courteous and did a very good job. When I did not receive the Ontario energy rebate, Boris took the time to follow up. I was happy to see the rebate cheque not long afterwards. This Fall when I turned on the humidifier, I noticed that it kept running continuously even though the furnace was not running. So I emailed Boris, and to my amazement, he immediately sent a technician to inspect even though the humidifier was not installed by Cozy World. Mehrdad came and adjusted some wiring. Voila, everything is working fine now. A lot of companies would sell you anything you want, but the post-sale service of Cozy World is beyond my expectation. They will take care of their customer long after the sale was done. This is the gold standard of exemplary customer service!

Just had a humidifier installed today by an expert gentleman named Fred. His quality of work, punctuality and friendliness made my day and relieved the stress of such work. Well done and keep up the good works.
Regards,
Chris,

I am happy with my choice that I picked Cozy World as my contractor. The quote Fred offered was on the point, not all about fancy, but more suitable for the size of my house. The furnace is working pretty well, warming the house quietly. My old one was 25 years old and made loud noises all the time reminded us how old it was. Saeed and his crew spent a day installing my furnace and air conditioner. There is no need to mention their professionalism another time. Their admin was also effecient. Keep it up, Cozy World!