Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent, Unit 27 Richmond Hill ON L4B 2P1
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Reviews for Cozy World Inc.

Average customer rating:
10 10 (1337 reviews)

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Mario in Thornhill
Mario in Thornhill
10 reviews Thornhill, ON
10/10

Installation of furnace and air conditioner

I called him a Saturday evening, to give us a quote for a furnace and air conditioner. Sunday morning , he was at home. We already had decided the brand, his price was fair and his attitude and honesty was excellent
Three days later, Cam with his people installed the equipment, they left everything clean and tidy.
Boris's website is great, clear and easy to follow.

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G+J in Don Mills
G+J in Don Mills
4 reviews North York, ON

First Review

10/10

New tankless water heater

Boris gave a competitive quote and excellent service when I replaced my hot water tank with a tankless Navien unit. The unit was installed by Cam who did an excellent job - showed up on time, did the work carefully, arranged schedule to fit me. That was in Oct '08. In Apr '09 unit developed a small leak. Called Boris on Good Friday evening. Got a call back within half an hour and Cam was there the next day to make a temporary repair (unit was still functional); he returned Monday with the required part from the manufacturer.

Boris and team are very conscientious, give great service and are highly recommended.

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Jason in North Etobicoke
Jason in North Etobicoke
1 review Etobicoke, ON
10/10

Furnace and A/C

Boris and his crew at cozy world came over and installed a new furnace and a/c at my home. This process could not have been easier. He showed up took a look around the house and showed me what he had to offer and then asked me to contact him at my convenience. When I called for an installation they where very accommodating & showed up on time. The installation took a whole day (9 to 4) and the 3 installers worked relentlessly. They we all very courteous to me, answered any questions I had and even consulted with me before drilling any holes. During the installation Brois came by to see how everything was progressing, it was very nice to see an owner who cares about his company and customers. At the end of the day his crew cleaned up the work area and explained how everything worked. I could not have been happier at this point. Boris then gave me a fully address envelope, stamp & completed forms to mail for my rebate. I will recommend cozy world to people I know and encourage you to call Boris and experience the same level of service I did.

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Bruce and Cecilia in Brampton
Bruce and Cecilia in Brampton
1 review Brampton, ON
10/10

Tankless Water Heater Installation

A few weeks ago I contacted Boris at Cozy World to inquire about a tankless water heater. Our old water heater had sprung a leak and we needed to act quickly. Boris gave us an estimate and advice on government rebates/incentives and some contacts for an Energy Audit which would help us qualify. This was all very helpful and the fact that Cozy World also sells the most energy efficient Tankless Water heater that I could find (Navien - 98% efficient) convinced me that I should give them a try. We got the energy audit and Boris came around within a day to give us a quote and some ideas on where to install etc. His quote was very competetive (I did get quotes from 2 other companies) but his sales presentation was more like sitting down with a neighbour and discussing the possibilities. There was no pressure and I can't emphasize enough how easy it was to deal with him. We ordered the heater.
The Cozy World crew came within the week and did a very professional installation. The guys were very quick and considerate and cleaned up when they were done. Although I didn't catch their names, I want to thank them for a job well done.
I can highly recommend Cozy World.

1 of 1 people found this review helpful.
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Gord in Thornhill
Gord in Thornhill
2 reviews Thornhill, ON
10/10

Furnace & A/C Units

Recently I had both my furnace & A/C units replace. Boris, owner of Cozy World, was very knowledgeable and his honest straight-forth approach was appreciated. When I first started to research which brands to use, I was aware of the more well-known brands such as Lennox & Carrier. However, I found Goodman had a very good consumer ratings and the warranty cover very good (hopefully, I won’t ever need it!). Furthermore, the cost of Goodman’s products was much cheaper than the other 2 brands. As an added bonus, Boris also included in his price a 10 yrs extended parts & labour coverage!

Due to some exterior venting challenges & a newly finished basement, the installation of a new high efficiency furnace appeared to be challenging. Boris suggested having Cam (his installer) come by and see what the best approach would be. This I thought was excellent service as I didn’t even agree as of yet to go with Cozy World. Other companies that provide my quotes did not offer me this same level of service.
Cam came by within a few days after my initial meeting with Boris. Cam was very knowledgeable & provided good insights to the challenges. Cam suggested a possible solution to run exhaust pipe out to an exterior wall without having to cut many holes in our new ceilings (this was great news to my wife!)

Overall, I would highly recommend Cozy World. Boris & Cam provide friendly, good quality and reliable service. To top it off, the price was very reasonable and competitive.
In addition, Boris processed all the rebates I was entitled too in a quick and timely fashion. Thanks again Boris & Cam for a great job!

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Michael in Burlington
Michael in Burlington
1 review Burlington, ON
10/10

furnace and a/c installation

Boris is an exceptional guy who made me feel most comfortable about my choices. He was very patient explaining what I needed and how everything was going to take place, what the warranties were all about, what my options were, etc... The Cozy World installers did a great job to maximize the space in my laundry room where my furnace was to provide some space savings. The installers were polite and professional and did a fantastic job. The AC unit was placed on beautiful pad and leveled, all the piping was done to minimize and obtrusions, neat and tidy.

My new highend thermostat was faulty, but not for long, Boris and Cam came out to my place to meet with me personally and to replace the unit.

Everything is running perfectly, the new Goodman furnace is much quiter than my old furnace and pumping a lot more air through my registers than I can imagine. I had 7 quotes done from high end companies to some low end guys, but the CozyWorlds prices were hard to beat with the customer service I thought would follow.

I am extremely satisfied with this purchase, and am extremely confident that you will too. I am in the finance trade and always weigh out costs and benefits. CozyWorld is the best bang for the buck and more.

To anyone, like I, who got lost in the neverworld of HVAC companies promising this and promising that, Boris will put your mind at peace and you'll know you're getting what you need. Even if you second guess everything, he'll be patient enough to walk you through a second time.

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Markus, Toronto
Markus, Toronto
1 review Toronto, ON
10/10

New High Eff Furnace, A/C, Tankless Water Heater

Our old furnace gave in a few days ago. Fortunately, we had already received some quotes for a new system and ended up selecting Cozy World. Boris (Cozy World) and Kam (the HVAC technician he works with) are an amazing tag team. Boris takes care mostly of the customer relations side (quotes, rebates, support, etc.), Kam of the actual installation. Each one of them is excellent at what they are doing. It was a real pleasure dealing with them.

Boris took his time explaining the different options and taking into consideration the particulars of our house (and that on the weekend!). He was attentive not only during the consultation and sales process but also during and after the installation. My experience in this respect is the same as that of the satisfied customers who left feedback before me. Boris has thought through the entire process with a customer view and managed to make it as easy as possible for his clients – successfully.

Kam and his men also did an excellent job. They took their time installing the equipment (furnace, new coils, a/c compressor with new cooling lines, tankless water heater). It shows. The installation is first rate, with attention paid even to small details like drains and taping connections in the ducts. I've never come across a technician that's so courteous. Even after a very long day's work, Kam took the time to explain the equipment to me and set up the water heater to my preferences. They also took the time to thoroughly clean up the work side, both inside and out.

Needless to say, I'll be happy to recommend Cozy World to any of my friends and neighbours. Cozy World offers an exceptional level of service at a very competitive price -- a winning combination.

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Alex, Downsview
Alex, Downsview
1 review North York, ON
10/10

Hi-Eff furnace

During my home renovation project I had to deal with different types of contractors - and the best experience I've got was with Boris and his buddy Kam.
Starting with exceptional communication when I asked for a quote (my emails were answered almost right away, he was very patient with me on the phone) and through the installation (they even covered the area of the house where they walked) till the end, when I've got all documents for rebates done by Boris.
Did I mentioned his quote was the best?
I already recommended Cozy World to one of my friends and my neighbor, and will not hesitate to recommend it to everybody.

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Dan, Milton Ontario
Dan, Milton Ontario
1 review Milton, ON
10/10

Tankless Water Heater and Humidifier

I purchased a Navien 240A for my home here in Milton. Cozy World had very reasonable prices for both the water heater and a humidifier.
I can honestly say I was blown away by how well the job was done. The installer answered all my questions and took the time to educate me on the products I just purchased.
I'm in the middle of renovating my basement so plumbing pipes that I personally ran were also connected while they had the water off. Well, when the water was turned on, my plumbing job didn't quite make the grade and Kam (One of the installers) took the time to fix the leak that had nothing to do with what they were working on. You talk about service! :) I can't thank you enough Kam. :)
My overall experience with Cozy World was extremely great. I can honestly say I no longer have to shop around. I trust these guys, and anything else I need I'm sure I can count on them.

Great job guys. I'll see you in a bit when I purchase the Electronic Furnace Filter.

Dan.
Milton, Ontario.

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Daniel in North York
Daniel in North York
1 review Richmond Hill, ON
10/10

Hi-Efficiency Furnace & Air Conditioner

Back in the summer, I did my research and planned for a complete furnace and air conditioner replacement set for fall 2008 before my 22 year old Lennox furnace and 20 year old Carrier A/C breaks down. I have done well and did not want to push my luck.

I found Boris who owns Cozy World from another website. I had received 5 quotes and ultimately picked Boris who happens to be the lowest cost. I usually do not go with the cheapest quote. Boris was unlike the other HVAC suppliers and actually posts on his website exactly what he charges. I bought the Goodman GMV950905DX 95% AFUE Dual-Stage/Var. Spd. furnace paired with the Goodman SSX140361 14 SEER A/C. I researched and found out that this pairing makes this A/C a 15 SEER. Boris confirmed this. A 15 SEER A/C qualifies for a higher rebate. My house is 3175 sq. ft. so this furnace and A/C combo is more than adequate. This furnace combination actually qualifies for the maximum rebate possible from the ecoEnergy program (federal and matching provincial rebates), the OPA program and Enbridge. I went with an energy advisor that was from a non-profit organization as oppose to one supplied by an HVAC installer hard-pressed to be less than objective. Be wary of the free or discounted energy audit. They will certainly get it back from the HVAC installation they provide you. I found that Boris has a very informative website. It's a wealth of information on HVAC. And yes, he does do what he shows on his website even helping you apply for the OPA ($550) and local gas supplier (Enbridge) rebates ($115). And yes, he supplied the stamps to mail the completed rebate forms.

Note: I was sold the comparable Amana furnace and A/C by other HVAC installers. Amanas are built by Goodman. Essentially they are the same but you pay over $1,000 more for the furnace and about $700 more for the A/C. Other than a different casing, the core technology used by both are identical. How often are you going to go to the basement and look at your furnace? Goodman and Amana both have the best warranty in the industry. The heat exchanger for the furnace has lifetime warranty. The compressor for the A/C also has lifetime warranty. I don't believe any other furnace and A/C manufacturer offers this warranty. All remaining parts for furnace and A/C are for 10 years. Boris also tossed in a labour warranty coverage that he bought for me. It's covers for labour to fix the furnace and it's for 10 years. The coil and compressor labour is covered for 5 years. Remember, Goodman builds a great furnace and have an awesome warranty but if you get a crappy installation you will have problems. It's not the furnace or A/C, it's your installation.

His quotation and ultimately his invoice are both detailed and exact. I paid exactly what he quoted me. This sadly is not always the case with companies you hire to do a job. I know since I'm currently dealing with a Window and Door system supplier who isn't as up front like Boris.

Boris was very patient and fielded a few of my calls prior to me deciding to go with him. He wasn't pushy at all. I called him for a quote during the only week he takes off on vacation. He was very courteous and asked if I can wait for a quote when he gets back or he can send someone else to do so. I told him that I could wait. Boris, contacted me immediately upon his return and provided me his 'no-surprises' quote. Installation was done on September 18th, 2008 by an excellent installer of his named Kam. There was a crew of 3. Originally, I had thought about buying the furnace and A/C combo in the US and to pick it up from the border. I have a friend who installs HVACs for a living at Direct Energy. The plan was for him to install it over the weekend. I'm so glad I didn't take this route since Kam had to make significant modifications to fit a rather sizeable coil. And the HVAC installation would not have taken only a day but likely 2-3 days if done by one person.

The same packaged furnace and A/C would have been $2,408 USD pre-installation but it's more with the other costs. Our Canadian dollar was very strong at the time. In then end, I'm still happy that I went with Cozy World and would use them again for my HVAC needs. Note the highest quote was for $10,500 for Carrier products from another HVAC installer. They had installed and serviced my original Lennox furnace. In fact, I found it refreshing that Boris was talking me out of wasting money on fancy thermostats and remote sensors. He could have sold me them but was up front and told me that it would be a waste of money. He was very knowledgeable and patiently explained the choice of furnace and A/C we had made.

As for after-sales service, I just had one today when my furnace went dead. Boris called me back within a half hour of me sending him an e-mail about my problem. He actually came out personally to see me since his installer was tied up with another installation. The short of it, Boris was very responsive and arrange for my problem to be fixed the same day. Somehow, I might have created the problem blowing the fuse on the furnace's circuit board while changing my air filter that is powered by an adapter. I was told that if the adapter connector should touch the casing of the furnace it could blow the fuse to save the circuit board. Ultimately, the guy who installed my furnace came and replaced the fuse the same day. Now that's service!

I will have no hesitation recommending Boris and his team at Cozy World. I've found that Boris really does care about his customers by his actions.

3 of 3 people found this review helpful.
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More about Cozy World Inc.

Home heating and cooling contractor for "Great Toronto.Area"(GTA) Authorized Lennox premier dealer, Contact us for gas furnace and central air conditioner installation and repair We are located in Richmond Hill .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.