Cosmopolitan Mechanical Services Inc

Arther Hasan was great - knowledgeable and provided a number of helpful suggestions. He clearly knows his trade well. I am extremely happy with the service! I would highly recommend his services

I simply cannot say enough how pleased I have been with the service we've received from Cosmopolitan in general and Ather Hasan in particular. He is professional, courteous, knowledgeable and dependable. What I appreciate is that he also takes the time to explain what he's done and what is required to keep our HVAC system running in top shape. Knowing that he's taking care of our system gives us great peace of mind. Thank you for your excellence, Ather!

Ather Hasan provided impeccable service and identified a serious leak in the furnace as well as a molded and incorrect filter for the attached humidifier. Ather explained everything he was doing it and why. He was very thorough and I had great confidence in his ability to do the job. Great Job Ather!

Cosmopolitan installed our Lenox furnace and AC 3 years ago. We are very happy with our Lenox products and with Ather who has been doing our annual maintenance since then. He is very courteous and professional. It was obvious our air filter and humidifier pad needed changing when he showed it us. His work notes are clearly written on the invoice. See you next year, Ather!

Last year our air conditioner broke down in the middle of a heat wave. We needed a new air conditioner asap which is why we called Cosmopolitan Mechanical Services Inc. and Sam answered the phone right away. The price which was quoted by him on phone was reasonable so we called him to inspect our home installation site before we schedule an actual installation to avoid any hidden cost. He was in our home within the time frame, he was friendly and detailed about the product he referred us. He accommodated us with next day install on our request. The next day Fred and Dave installed our new air conditioner. We have been very pleased with it so far. Thank you so much Sam!

We are pleased with the work done by cosmopolitan mechanical services people. Arshad was the installer who came to my house for the installation

he started the job in the morning and finished the work around afternoon. We will recommend them to everyone. Job was very need and clean that's what we expected from them

Athar Hasan provided excellent service. He was knowledgeable, courteous, and professional. Athar was in and out within 45 minutes and did a thorough inspection and cleaning of my furnace. He answered some of my questions related to the maintenance with no hesitation and advised some useful tips for my heating unit. Highly recommended!

We were surprised at the service we received. We had heard that these guys are good but they amazed us with what they did. They had installed an air conditioning system for us last year, gave us a price that we couldn’t refuse, they then performed exceptional installation and got us a great product. Ejaz was amazing to deal with. We would highly recommend this company to everyone for their HVAC needs.

Had my furnace and AC replaced with premium Amana units at a decent price. Received a quote in May last year (2015) and acted on it in August without any change in cost. Installation was clean and on time, technician properly tested unit and made sure everything was working. Provided some training as well. Overall a good job. System worked well over the summer and winter, very quiet.

I had to replace a water heating boiler. This review is based on the actual purchase, installation and 1 year after the installation.

PURCHASE
I contacted Cosmopolitan as well as a few other companies. Cosmopolitan won out because the sales person presented as very personable and when I negotiated I managed to get better warranty on parts than other companies were willing to offer.

INSTALLATION
The installation went semi-well, the installation crew personality-wise were great. The cons though were these:

(1) I was disappointed that on an almost $6000 dollar sale, they didn't install a new thermostat when the one I had was almost 30 years old. I would think a $20 to $35 dollar thermostat, that they get in bulk discount, would be part of the deal. It wasn't nor was it offered as an option when I was willing to pay.

(2) I was also very surprised that with the installation of a natural gas item in a home, that the installation techs didn't come with a carbon monoxide or noxious fume reading meter of some sort to test that the device had been installed correctly and that there were no emissions coming from the device being defective. I had to go get my CO detector and test it myself. They seemed almost surprised I asked and, they had to come back the next day with a detector based on my request.

ONE YEAR LATER
One year and a few months after the installation, the boiler wasn't working properly- it happens. I called their office. Although the phone line clarity and the names of the several representatives I spoke to seemed North American, there was a significant delay in response when talking to several Customer Service Representatives. I learned that they are located in Pakistan. When you have a difficult subject to speak about such as heat not working in the dead of winter when you have 4 female tenants complaining about it, there can be challenges communicating with a 10 second phone line delay and colloquialisms.

A typical yearly service and maintenance costs $150 to $190, but a diagnostic also cost about the same. I had the boiler for 1 year, so I indicated I believed they should send someone to do a 1 year service and maintenance and fix whatever problems they found under the "Service and Maintenance" umbrella, after-all my purchase was only a year old. They told me no. That the tech would do a diagnostic first ($150=$190), then once the problem was solved, they would do the service and maintenance which doubles the cost. I asked them to define service and maintenance indicating that when other companies provide this service, if they see something that needs fixing they tell you, and you can agree or not agree to the fix which may be preventative or repair something about to fail. They made up arguments and had an inability to define what "service" meant in contrast to "diagnostic". I'm going to point out I'm an engineer at this point. The amount of time I wasted speaking to them and the length of time passing as sunset started to be a possibility made me say sure, I'll take the double billing to get this over with and have my tenants get heat.

In the end, their tech who'd been scheduled the day before didn't show up. They gave me 3 weird explanations about why a tech couldn't show up (truck broke down, conflicting schedule, lost phone so couldn't reach them but managed to text from the lost phone: which one is it??) and I started laughing at the ridiculousness of what they were saying but I'm in a bind. I threaten to contact the owner directly.

A subcontracted tech external to the company then showed up, nice guy, and agreed I shouldn't have to pay both a "diagnostic" and separate "service and maintenance" fee. His religion "prevented him morally from overcharging me". Honorable guy from the same geographical region as the Call Center.

My boiler seemed to not work 1 year after I purchased it because soot from burning and dirt from renovations built up on the pilot light ignition preventing a spark. Fixed in 5 mins with "my" sandpaper. I gotta say even though I was charged for full service and maintenance, no tests were conducted on emission flue, no tests on error codes working properly, no test on gas flow rate...just 5 mins of sanding the pilot light ignition calipers to allow a spark for $213 with tax.

3.5/5 for sales,
2.5/5 for installation,
0/5 for Internal Service and call center.
4/5 for External contractor

Beware the Initial Good Deal!