Cleanol Services Ltd.

Carpet & Rug Cleaning & Repairing
Vaughan ON L4K 3C3
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Reviews for Cleanol Services Ltd.

Average customer rating:
9.1 10 (14 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet Cleaning

We hired Cleanol for a home well overdue for deep cleaning and sanitizing of wall to wall carpet, as well as some badly soiled, pet stained area rugs.

Our entire experience with Cleanol was exceptional.

Upon first contact with Cleanol, when inquiring about service, I felt assured that we were dealing with a company that is very experienced, honest and forthright.

We were given an estimate over the phone based on information I provided and told that the service person would give us a firm quote upon arrival, at which point we could either proceed or send them away.

The technician, Peter, arrived at the scheduled time, adjusted the quote fairly and proceeded to get to work. He could have easily declined the job but was compassionate about the situation and worked diligently to deal with the stains.

I had to leave for an appointment and was not the least bit concerned about leaving Peter alone in the house while I was gone.

I am truly grateful for the courtesy, compassion and professionalism with which we were treated. The obvious extra efforts taken in dealing with very old stains are much appreciated.

I would highly recommend Cleanol.

Approximate cost of services:
$700.00
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Joshua in Toronto
Joshua in Toronto
1 review Toronto, ON
10/10

Wonderful Carpet Cleaning Service

Cleanol was really great! I had a wonderful time interacting with the courteous and professional staff. They did great job with the carpet cleaning and I would recommend them in a heartbeat.

Approximate cost of services:
$400.00
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Company Response

That's great to hear Joshua! Glad that your carpet cleaning experience was a great one and that our Cleanol staff were able to give you great customer service. Thank you for choosing Cleanol for all your carpet cleaning needs.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Customer relations

I have dealt with Steve Wilson on a couple of occasions he is always very professional and knowledgable. He is concerned with customer satisfaction and he treats his employees very well. Steve tries to create a family atmosphere and goes the extra mile to make everyone comfortable.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks so much for your review! Cleanol tries to go for that family atmosphere with all of it carpet cleaning services, area rug cleaning services and everything else like drapery cleaning, and upholstery cleaning. We want the customer to know what goes into the cleaning services that we offer and we are not afraid to explain it to the customer. Thanks again for choosing Cleanol!

jamie from Toronto
jamie from Toronto
2 reviews Toronto, ON
10/10

flood cleanup

Wanted to thank Claudio and Jay and the crew from Cleanol for the quick and professional service they provided. We had window wells flood the basement and the team did a great cleanup to prevent further damage. Great job!

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Jamie for your testimonial! The Cleanol guys were more than happy to help out and make sure your basement flood didn't continue to cause damage to your items. Thanks again for choosing Cleanol and taking the time to share your experiences with the company.

Jenn in Hamilton
Jenn in Hamilton
1 review Burlington, ON
10/10

Duct Cleaning

I want to thank Andy and the team from Cleanol. They responded quickly and did a very detailed job at our rental home in Burlington. I am also having them clean an area rug, and I am confident they will do an excellent job. Thank you for the quick and professional service!

Approximate cost of services:
$325.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Jenn for the feedback! Cleanol will provide services all over Southern Ontario and we will always work with the customers to make carpet cleaning and area rug cleaning easy as can be. Thanks again for choosing Cleanol!

Lis TO
Lis TO
7 reviews Toronto, ON
10/10

carpet cleaning

Was planning a big get together for easter and called cleanol last minute and they came through and did an amazing job. They even moved some furniture downstairs for me.Thanks Frank .Happy Easter

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Thanks Lis for sharing your experience! Our steam carpet cleaning experts are always happy to go the extra mile for customers to make sure they are satisfied with Cleanol's cleaning services. Thank you for your review and for choosing Cleanol!

Andrea D. from Toronto
Andrea D. from Toronto
1 review Toronto, ON
10/10

Home Cleaning

Wow, Cleanol is simply awesome! I had them clean my wall to wall carpets and area rugs. Extremely professional and informative. From the first phone call to the last call for customer satisfaction, I felt well taken care of. And best of all, Cleanol did not try to pull a fast one with quoting me a low price and then try to upsell, I was charged a fair price for excellent results! Thank you! You'll get my business again soon!

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thanks Andrea for this testimonial of our area rug cleaning and carpet cleaning services. When it comes to our pricing, we absolutely want to give customers a competitive and fair quote for our services as customer satisfaction is super important to us. We are glad that you had a great experience with Cleanol and hope you have a great day!

Ella B from Toronto
Ella B from Toronto
1 review Toronto, ON
0/10

Cleaning, carpets, couches, chairs, drapes

Chose Cleanol assuming their years of existence assured their experienced and accountability. Neither are true. Every item them cleaned is still visibly filthy. Called them, wrote them, called them again and again. They finally came back once after I made a fuss, but didn't reclean. I sat in my office working, while I assumed they were working, but when I came out 15 minutes later, they were all gone, no truck in the driveway. I called again, and no one ever returned my calls. I only recently discovered that they broke the protective casters on the bottom of my couch and scratched the hardwood floors too. Just a little added bonus to remind me of them every time I see the gauge in the floor.
I spent over $1000 to have everything cleaned and I can honestly say that not one item they cleaned, (couches, dining room chairs, carpets, window shades) is stain free or even dust free. I have photos of their "after" work. Disgusting! Customer service nonexistent. Stay way! Find someone who cares. I don't know what has happened to them, but clearly they are not the old reliable Cleanol, my mom used when they were on WIlson Ave. Shame.

Approximate cost of services:
$1,100.00
What could this company do to improve their services?
They have a long way to go to improve. Starting with accountability, customer service, and above all giving their paying clients professional cleaning service they paid for.
Any advice to offer fellow homeowners facing a similar project?
Find someone else to do the job. To much wrong with Cleanol to fix it.
0 of 1 people found this review helpful.
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Company Response

Hello Ella, we are sorry you had a bad experience with our cleaning services. Please contact us to find a way to make it up to you.

Hubert in Vaughan
Hubert in Vaughan
3 reviews North York, ON
9/10

Duct Cleaning

In the very competitive industry of duct cleaning, Cleanol stood out for us. They provided us with a discount as a repeat customer, their crew was punctual, polite and well mannered. They did what they said they would do, and did it well. We have a large home with 20+ vents and they were efficient in completing the job while explaining what they were doing and why they were doing it.

Approximate cost of services:
$350.00
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Company Response

Thanks for sharing your feedback on our services Hubert! Duct cleaning is definitely a competitive market, so we focus having the best customer experience we can give including being professional and punctual at every encounter. That is how we stand out from the rest. Thank you for letting people know how Cleanol did on the duct cleaning job.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cleanol Services Ltd.

In-Home Carpet Cleaning & Area Rug Cleaning & Rug Repair.
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