Classic Kitchen Designs & Renovations Ltd.

We had our kitchen done by Classic Kitchens, and Chris and Angela were amazing to work with. My next project is bathrooms and I already know Classic will be doing those too!

We looked around for a very long time before settling on Classic to do our kitchen renovation. Professional, great to deal with, and they gave us the kitchen that exceeded our dreams! Thanks!!!!

November 12, 2014. I think you are mistaken, for we appear to be going around in Ovals not circles, just like our round table that was to seat 5 people not 3; Oh but wait there is a disclaimer that says you don't have to live up to your contractual obligations; oh that's right it was not mentioned in the contract???? You have never addressed the letter we sent you when this travisty took place. Only when you saw our comments here at Home Stars, months later. You reacted in a rude arrogant manner, which persists to this day. It is not the lighting that is improperly placed, it is the centre island. We requested a round table that seats 5 people, we selected this granite for the special grain to run a certain direction. Don't you think it is a little late to advise us that it cannot be cut that way? I am more than willing to settle this contractual dispute. We will be glad to pick a granite that works for us and you can install it and as per our original agreement. Cut the granite so the transition piece fits properly and have a table that seats 5 , reduce the price of the cabinets and granite we removed from the contract, adjust the centre island to it's proper location. When complete submit the bill and to us. You are correct when you say "Classic Kitchens " is responsible. ....................................................
November 05, 2014. I find it disappointing that I must continue to defend my integrity, and decisions regarding this project in this manner. Non the less, I believe it is important to ensure the truth is known. I have submitted further pictures to clarify my position. Included is the schematic drawing clearly identifying the kitchen table portion to be 41 1/2 inches in length from the edge of the upper counter to the outer edge of the table. Picture two shows the real measurement to be 35 1;2 inches. There is 6 inches of table missing. further to this the schematic clearly identifies the table to be round, not oblong. The diagram clearly shows 5 chairs seated around the table unobstructed by the cabinet underneath. The diagram also shows a round under support for the table which is required for when the granite extends beyond the cabinet. The third photo shows this support missing.... As for the rest of the granite issues, I will attempt to be more clear. The entire counter is placed 6" out of place towards the back doors resulting in us hitting our head on the lighting each time we try to work over the edge by the fridge. The lighting does not line up to the center of the sink due to the center island being off center. We selected a granite which had a unique grain that ran through the entire piece, and we requested that the cut be made to allow the grain to run full length of the counter. What you did was cut the grain entirely in the opposite direction and destroying the reason for it's selection. This was an upgrade which we paid for!!!!! As for you mentioning how beautiful the kitchen looks, you seem to want to take credit for making the cabinets which you did not, your role in this process was to ensure the order was correct and installed on time, which you did not do. You seem to want to take credit for how beautiful the granite looks, but you did not make the granite, your role was to ensure it was cut correctly and installed correctly, which you did not do. Our original contract was to have two floor cabinets with granite counter tops placed between the kitchen and family room. One was to be a wine rack and the other a storage cabinet, after we agreed on price we changed the plans and removed these two items but your price never reflected this change......
You continue to mention the hood fan to which I have clearly stated that we purchased, only after you took credit for earlier in your submissions. Once again we did not WIN here, we did not break even. We lost a great deal between what we ordered and what was delivered. The truth and nothing but.
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November 02, 2014

I believe I must response to the most recent reply from classic kitchens, for no attempt has been made to contact me or answer the letter sent. I did not receive what the schematics clearly identified. As stated earlier, the contract was vague and did not identify many contractual agreements, but the schematics and accompanied layouts did. We did not WIN here; Our counter top is still off center, our kitchen table still only seats 3 people. The granite is cut incorrectly, The wrong cabinets were installed and long delay to correct, we paid for our own hood fan. I respectfully request that these issues be addressed in your next response.

June 15, 2014

Have just read Classic Kitchen's response to my submission. It has taken several months for them to reply.

To ensure clarification, Classic kitchens have never paid for our hood fan nor did they follow through with their promise. When I sent the letter they advised they would respond to us and they never have. The only response is the one here accusing of us of mood swings and ranting?????? I believe it is clear who is having the mood swings.

The owner of this company lives up the street from us and it would be a 2 minute walk to come and clarify his position, instead he waits several months to respond and does not address any of our concerns outlined here or in the letter sent.

Our countertop is still off center, our kitchen table still only seats 3 people. The granite is cut incorrectly, The wrong cabinets were installed and long delay to correct, we paid for our own hood fan. I respectfully request that these issues be addressed in your next response.................................................................................................................................................................................................
Nov.2013
Did our home work and thought Classic Kitchens would do the best job. Friendly and helpful. All started to go wrong shortly after signing the contract, which was vague in detail. They installed the wrong cabinets and we requested they be corrected. Chris first tried to talk us into the wrong cabinets. We insisted they install the cabinets we ordered. It took 2 months for them to return with the correct cabinets. Centre Island is off center. The upgraded granite which we paid extra for was not cut correctly. Requested and paid for a granite counter top which would act as a kitchen table to seat 5 people. When installed much smaller than the specifications and layout showed. Only can seat 3 people. Wrote to Classic Kitchens detailing all the mistakes that have gone on. They advised that they would respond to us. It has now been over a month and have not heard from them. Withheld the final 10% payment. This is the only legal step we could take. The cost of correcting these mistakes is far more than the 10% we withheld. Although staff and contractors friendly and professional we are greatly disappointed in this company.

We spent a large amount of time researching what we wanted for our major kitchen renovations, visited different kitchen dealers, and were very happy to have found Classic Kitchens. Chris, our designer was completely top notch from start to finish and we were most impressed with his knowledge and professionalism out of all the prospects we dealt with (trust me, we visited healthy amount of them prior to deciding on Chris and Classic. From start to finish, our job went extremely well and "by the book" as they say. Communication and continuity of the project was first class and our kitchen is now beyond all our expectations. AAA+ marks for Classic Kitchen. We highly recommend them to anyone considering a new kitchen!

Well, we went searching for our new dream kitchen, and came across classic kitchens. We looked around lots, but settled on classic, and Chris in particular. My wife and I both thought that he was very knowledgable, professional and really in tune with us and what result we were looking for in our new kitchen. The job went great, and all the guys did great work, and were nice people. Our kitchen is now complete, and we have to pinch ourselves every time we walk into the room to make sure we aren't dreaming !!!!! in one word, amazing! Thanks so much chris for turning our dreams into reality. You can expect alot of referrals, because everyone we know thinks our kitchen is the most beautiful one they have ever seen! Thank you!!!!!!!!!!

When we were looking for a new kitchen, we got quotes from several local dealers, but found classic kitchens to be head and shoulders above the rest! I found Chris to be very professional and knowledgable, and they really knew their stuff. The installation went great, and all their tradespeople were really top notch. I now have a kitchen that is much better than I ever could have imagined !! I'm really glad we picked classic to do our kitchen, and the awesome kitchen we now have is definitely worth every penny !

I should have realized we were in trouble when the person who came to quote our full kitchen renovation kept insisting we had a second floor above the kitchen (we didn't).
They promised our kitchen would be completed in a month, and we bridge financed to allow them to have free reign of the house. They then didn't show up until 3 weeks after we took possession of our house.
I ended up doing the tear out of two walls and the old kitchen. They continually failed to return phone calls, and would deny that you had actually called.
It's 5 months later, and we are now finished (remember the one month promise).
Kitchen looks great, and the design was well done, however, we have holes in our walls behind the cabinets (Very cold kitchen in the winter), we have a ceiling that is still not up to standard, we have a microwave that's improperly installed, and we had to pay another contractor $900 to cover some of their mistakes.
IF you still hire this company, here are some tips....
1) Get EVERYTHING in writing
2) Only deal with Chris, avoid his other associate
3) Do not let them use Larry to do your work.

They received a 2 from me only because Chris was a good 20/20 designer.

We purchased our dream Kitchen from Classic that we had been thinking about for many years, and let me tell you, did they ever deliver!! Their professionalism and great ideas right from the start and through the sale, after sale service, and the completion of our wonderful kitchen was all great and now after seeing the finished kitchen, we are completely in HEAVEN!!! Our salesperson was extremely knowledgeable and helpful, and all the tradesmen that made our kitchen a reality were pleasant to deal with, quick, and were absolutely top notch! We definitely would recommend them to others in a flash!!! Thank you again Classic for a wonderful kitchen!

These people are great with the sale and design. Their plumbers are top notch but there after sales service is discusting. Phone calls are never or rarely returned. Once they have your money you can expect never to hear from them again no matter how many times you call or how many complaints you have. I would and have tell anyone NOT to use them. Your money would be better spent elsewhere.

Christine in Whitby

Worked with me in coming up a design that works, and within my budget. Cabinets look great. They also connected me with a contractor who addressed plumbing and electrical problems that are often a challenge in an older home (house built in 1920's) Although there are some things I would have liked to have seen done differently, overall a positive experience.