Classic Kitchen Designs

I would like to make people aware of the
unfortunate experience I had with Classic
Kitchens Designs. I found the sales rep:
Darcy to be very pushy for a deposit. At
the end I did provide a $1800.00 -as he
said he cannot continue without a deposit.
I was new to this and did not know any better.
Once, he got the deposit he did not complete
the design to my satisfaction - the original
price was $18,000.00 - then it increase to
$24,000.00 - he said they are extras - extras???
I said -where and why? he said read the'
agreement that you signed' I was shocked.
He kept on changing the price - I could not
afford anymore. He was very misleading and
then basically ignored me and said you either
go with this design or loose your deposit. I
asked for the deposit back he refused - he
said take me to court ! I just warn everyone
please be aware of this business's aggressive
sales tactics....

To Whom it may concern,

I am delighted with the complete kitchen renovation done in the fall of 2010.
Darcy and the guys did a fabulous job.
The cabinets,flooring,countertops and whole place looks really good.

Hi Darcy

A couple of photos to wet your appetite.

I was in to see the boss yesterday and was grateful to get a spice bottle of stain to do an oak stool I got at Early Canadian Furniture that's going out of business. I think the stool will complete the computer command centre for the Admiral & she'll leave my computer alone.

I told your Dad that I have a disc of photos & I'll drop it off for you after I've done a couple of re-takes. Please feel free to use any of my pics that can be of any use to you. My neighbours rave about my new kitchen & I only hope we can send some business your way. I think the SubZero looks fabulous with the new piece and really appreciate your understanding & quick action. BTW, I got the fridge handles off eBay from Virginia. They were $262 CDN and are gold plated. I don't tell anyone, but a couple of visitors have noticed.

Your Dad asked me yesterday if I was happy with the kitchen & I have to say I'm close to "deliriously happy". We ended up with far more cupboard space than we had in our 14' x 16' kitchen downtown and the bar counter addition suggested by Shantel was brilliant use of space. The small book shelves in the corner took care of the exhaust fan problem & everything is within easy reach. Beautiful job Classic. Thanks.

Bob

Promises, promises.....
Initially they were accommodatiing, however through the design process it turned into the typical sales tactics to pressure you into signing and providing a deposit. Once they received the deposit, the focus changed and it was all about the money! We feel we have been taken advantage of and want to recommend you read the fine print. Run....we suggext you use choose another supplier. Turns out you can get the same product much cheaper too...do your homeowrk. Good luck.....

We were very pleased with the design Darcy came up with for our kitchen. It's now attractive and so much easier to work in, and most importantly, he was able to create much more storage, a feature sorely lacking in our original outdated and disfunctional 1950's kitchen. He made good suggestions as to what we might want, but listened to our concerns and noted our preferences as well. One of the things we most appreciated is that he went out to suppliers ahead of taking us, choose what he thought would function and look best, and then gave us several options from which to choose. This was a huge help as we didn't have a lot of free time and wanted decisions made quickly, but also wanted someone with a designer eye to vet the many products and styles available.

Our renovated kitchen is easily the most attractive room in our house now. Overall, we had as pleasant an experience as possible when undergoing a renovation, and we hope to use Classic Kitchens when we redo our bathroom.

Got my kitchen installed in March 2010. I prefer to leave reviews when things are fully completed, so hence I am writing a review now. The product is ok for the price. It's what I agreed to pay for based on what I saw and chose, but would not get the same again. It's the customer service the company needs to work on and improve. My suggestion to the President is that he can improve service quality of his business multifold by training his staff specially as it is a family run show. Its not professional in any industry to be defensive and blame customers in writing that too. If there is an issue fix it and everone is happy with a resolution. Be transparent, if repair/warranty will take 6 weeks as product is coming from Manitoba clarify that so the customer is aware. Always under promise over deliver not the other way around.

To anyone who is thinking of doing a kitchen renovation

My kitchen renovation started with nothing more than a dream back in august 2010. My existing kitchen was old and much too small. I love being in the kitchen so I needed more counter space and storage.

I had many contractors and kitchen sales people come to my home, but none really made me feel comfortable enough for me to give them my business.

I eventually ended up at Classic Kitchens on Dundas st. and that is where I first met Alan Fernandez. We did no more than book an in house quote, but from that short meeting I liked him already.

After having Alan, and a contractor recommended by Classic Kitchens, come visit; I decided I would sign up with them, as I liked their design plan and affordability.

By the end of August, Alan and I were designing the layout of the kitchen and I got to pick up the cabinets I wanted. There can be so many exciting cabinet choices, from pull outs, to glass doors, to secret scrubby holders under the sink.
Alan helped design the kitchen in such as way that it would become practical yet modern and very stylish. Throughout the process, Alan would suggest various cabinet or counter choices to me; but never was I pressured into buying something I didn’t really want.

With the kitchen designed, the next process began. This step required a bit of leg work on my part, but it was also very exciting as I was now able to make the kitchen design my own by picking out knobs, tiles, paint colors and of course the ever popular granite countertop. I did splurge by getting new appliances too, so nothing in that kitchen is old!….well, ok maybe me!

Approximately 6 weeks after the design process, the demolition of my old kitchen began. Ian Sutherland and his helper Greg of Goldcrest Renovations inc., were prompt daily and did a great job, they were incredibly tidy, which I appreciated being in a small condominium. They always cleaned up after themselves, and were just fun to have around. A good sense of humor combined with great work ethic.!

Ians job would span over a few weeks as a kitchen renovation is a multi step process. His demolitions and drywalling and floor tiles took about a week and a half. Then at the beginning of week three, my new cabinets were installed, and I must say I was blown away by the transformation of my kitchen. The cabinet installers were very detail oriented and did an amazing job. Throughout the job, Alan would drop in to see how things were coming along. He insured that everything was up to his high standards.

My granite counter will get cut and installed in about two weeks time, at that point Ian will return to do my tile backsplash, and then my new kitchen will be complete.

It can be a long road, but the results are amazing! A truly great experience working with Alan and Ian. I couldn’t have asked for better. And Im sure in Alans career he has seen more high end kitchens installed than mine was, but for me, My Kitchen Rocks!!

Thanks Alan and Ian.

Sue….

We had our kitchen renovated in 2004. We had several estimates before selecting this company. They were comparable (mid quote). The kitchen designer was thorough and listened to our needs in designing our new kitchen. The work was completed in a timely fashion and the contractor that they recommended did a terrific job as well. I would highly recommend Classic Kitchen Designs for anyone who is thinking about a new kitchen.