We bought a house that had some water damage in the basement. After getting a few quotes, we decided to go with Clarke's. Roy the sales rep came over and spent time explaining the job and how Clarke's had a different system then everybody else. Roy kept in contact with me via phone and email until the job was completed answering all of my many questions. The job was supposed to take 4 days but Jose and crew were done in 2. Jose's team was very impressive. They were efficient and clean. Hardly any dust or dirt could be found in the house. We were very pleased with their punctuality and commitment to a successful job.
The only comment where Clarke's can improve is there were a couple of occasions were there was a discrepancy/ miscommunication in the price. I spoke to Roy about them a few times, although very customer service oriented, nothing was modified. Even after the job was completed, one wall not worked on which was indicated on the plans, was apparently marked by mistake.
Overall a good experience with Clarkes. I'm sure I'll be happy during the next rain fall. Staff were all very easy to work with. I just wish prices and drawings were accurate to make the review a 10.
- Approximate cost of services:
- $11,000.00