Groundworks Toronto

Formerly Clarke Basement Systems
Waterproofing
ON L6B1A8
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HomeStars  >  Heating & Air Conditioning in Omemee  >  Groundworks Toronto  >  Sump Pump System Maintenance
Adam from Toronto
Adam from Toronto
11 reviews York, ON
7/10

Sump Pump System Maintenance

We'd been a long term customer of Clark Basement Systems with an installation going back 10 years. We have done consistent annual maintenance every single year.

This summer, we had a storm with an extended power outage and the battery backup pump failed to move any water, requiring me to hand bail the sump pit. I get it, old equipment can fail, but I believe they should have been more proactive on replacing old components (which we did on the most recent service).

However, the battery is also old and I was told to go procure and install my own replacement. I expect the company to maintain their system -- including procurement and installation of any replacement components. I feel like we've been left to our own devices here, which is not something I appreciate for something so important.

I am not faulting our service tech who has been consistently reliable and has done excellent work over the years. But I do feel somewhat abandoned by Groundworks.

Approximate cost of services:
$1,600.00
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Company Response

We're glad our team was able to show you an great experience and appreciate your review. We have informed Management about your concerns about the batteries - Groundworks