Clarke Basement Systems

I had initially contacted 6 different companies for quotes - for a leaky basement wall. Two of these didn't even bother to call me back. From the initial point of contact (I did have to wait a few weeks for an appointment), the service was SUPERB! I got marketing info. in the mail, which led me to think that these guys would be the most expensive. Sammy was great for any questions I had, the communication by mail by Clarke was impressive. Well, their quote was the cheapest - Sammy got me the information I needed for the City Rebate Programme as well! I got a letter that allowed me to let them know beforehand what my concerns were, what they need to know about parking, the house etc. And then when Jose and Andrew showed up, they were professional, tidy, considerate AND Sammy also showed up. I've had work on the house done by other people and it was like I was dealing with two different companies - the sales and then the service. Not so here! They made sure I got what information I needed, warranty sent - correction to invoice - all done professionally in a timely fashion. Then, last week, I had someone fixing a fan in my basement and there must have been some water that leaked. The sub-pump alarm went off and I called Clarke Basement Systems and they said "We'll send someone right out". Luckily it wasn't a flood so I cancelled the call. But this morning, I had a voicemail from Clarke wanting to follow up and make sure that everything was okay. If only all other companies were this great!!