We had a Chubb alarm system. In April 2017, the fire alarm went off, although no fire. The fire dept advised the system was old and perhaps should be replaced. My husband tried to contact someone on the phone - no luck - so went to the Burnaby office. Had to be buzzed in. Showed them the fire alarm and was told, "we don't know anything about replacement - you will need to talk to someone in Ontario". No luck there either. We decided to replace the whole system and went with a local company whose rating was much better than Chubb. In May, I requested a refund of our pre-paid monitoring charges (approx. $165). By the end of June I heard nothing, so emailed again. Was told it would be put on a rush. A couple of emails and two months later, I received a credit note - not a cheque. I emailed and was told on Aug 22nd, a rush was put on the cheque. Still no cheque Sept 15 and three emails later, someone asked if this is a rush!!! This is the worst customer service I have ever seen. They have not even apologized! And here I am still emailing and waiting for my refund.
- Approximate cost of services:
- $165.00