Chubb Security Systems

I am currently in the process of having this crappy system removed and replaced by another company. The sensors they installed for "small animals" at a cost of several hundred dollars are worthless. Every time we go away and set the system, our cat triggers the alarm. We had a "technician" come out to investigate and he showed up with no tools and asked if he could borrow a ladder to look at the sensor. Did he not know it was mounted near the ceiling and he would need to bring a ladder?? After an hour and a charge for the callout plus an hour of "labour" he basically said he couldn't help us. This is the worst alarm company I have ever dealt with.