The tiles of our roof were replaced by Chouinard Bros. back in November of 2005. In less than five years, the newly installed tiles (the 25-year variety, not 15, not 20) on our roof were twice blown off. The first time was in December of 2008 and the latest in September of 2010. Chouinard Bros. refused to repair the damage for free. Stating the damage was in fact the "act of God" and therefore NOT covered by their so-called warranty.
In a meeting at their office, I had to face the following shenanigans:
1. Chouinard Bros. were ready to extract data from the Environment Canada website as proof to the wind condition that justifies their reasoning of "act of god" until I provided the Environment Canada printouts that contradicts their theory. Chouinard Bros. then dismiss the validity of such governmental data by questioning its accuracy.
2. Chouinard Bros. cannot come up with an actual wind velocity for their tiles to withstand. Not 120km/h, not 140km/h. They simply do not have a solid figure.
3. Chouinard Bros. cannot explain why none of my neighbours suffered ANY roof damage other then re-stating it is the "act of God."
4. Chouinard Bros.'s record of their work on my roof in 2005 was more than one month PRIOR to the actual installation. They have no explanation as to how they managed time travel. Maybe it is another "act of God."
5. The tiles Chouinard Bros. replaced were the original tiles from 1989, when this house was built. After 15 years, those tiles had, although deteriorated, managed to stay in place. The roof of my house had, during its pre Chouinard Bros. days, sailed through elements for one and half decade with flying colours rather than flying tiles.
My advice: when you need your roof redone, don't call Chouinard Bros.
- Approximate cost of services:
- $8,000.00
- Any advice to offer fellow homeowners facing a similar project?
- Stay away from Chouinard Bros.