In October 2000, Chouinard Bros replace my shingles, vents and fashing. Included is a 10 year guarantee good until Nov 2010. The guarantee states it at any time before Nov 2010 the job proves not to be waterproof because of any defect of workmanship or materials supplied they will make it waterproof without any costs to the purchaser. In Oct 2010, I called the as my roof was leaking and had damaged an interior bedroom ceiling. They came out and re-shingled around the vents and left. If this did not fix the problem they stated in may be the flashing around my fireplace chimney. Then next rainfall proved this did not fix the problem. They came out acouple more times but only gave me excuses for the leaking--like a north wind when it rained only seemed to effect my house. I had a private contractor also deal with Chouinard on my behalf and he, based on their findings elimanated all issues Chouinard claimed the leaks to be caused by. I had the fireplace chimney removed and even had the tiles caulked to the roof to stop the leaking. I had this done in the summer when my attice was insulated and the damaged interior wall was entirely replaced. This did not stop the leak. The new ceiling is now damaged as well as the newly insulated attic. Chouinard then tried to say it was from defective shingles provided from their manufacturer. They said I should go though warranty and told me I had to initiate the claim as the homeowner. I never call them. A week or two later I had a message from Chouinard stating they were coming out to take pictures for this warranty claim. They said thay I had voided the warranty by replacing shingles and caulking the roof---what choice did they give me??? The pictures were taken and they mailed me a bill for $150.00.
My contractor was at my residence with his assistant when it rained--they were able to determine the rain was coming from the vents--which they then notified Chouinard. They came out a took pictures but again stated they were not willing to do anything. In January, I called a roofing company I had never dealt with before and they come out --found the leak in the vents and resealed them. They also told me they would not bill me until I confirmed they had fixed my problem. So far there has been evidence the leak still exists. Why in the last year and 3 months since I first called Chouinard did they not find this??? This has not solved the problem completely as I am still experiencing water coming in.
I was referred from a friend this was a reputable company to do business with---they are the worst. Do not use them. They do not stand by their guarantee.
- Approximate cost of services:
- $3,084.00