Cherry and Clark Roofing Company Ltd

Roofing
Mississauga ON L5L 5Y1
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HomeStars  >  Roofing in Oakville  >  Cherry and Clark Roofing Company Ltd  >  Roofing & Reroofing due to bad job
CC
CC
8 reviews Etobicoke, ON
5/10

Roofing & Reroofing due to bad job

After a horrible experience with Cherry and Clark, we left them a terrible review because we were really unhappy with the workmanship and followup repairs that were done. We're hoping that with proper training the workers who worked on our properties can provide better workmanship on their next projects. I have since amended the review and have updated the satisfaction of the company to 5/5 based on the amazing customer resolution experience through the warranty Manager, Chris Pearce. I've never met a more dedicated person in making things right after a not so great experience.

Approximate cost of services:
$8,500.00
What could this company do to improve their services?
Train their workers to provide better workmanship.
1 of 1 people found this review helpful.
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Company Response

We were thankful for the poor review as it gave us an opportunity to reach out to our customer and to correct some very important workmanship mistakes that we were originally unaware of. We believe that this was the kind of thing Homestars was originally designed for. Thank you for the chance to make things right!
Reg
Cherry and Clark

Previous versions of this review:

CC
CC
8 reviews Etobicoke, ON
0/10

Roofing & Reroofing due to bad job

Against all better judgment we decided to try Cherry & Clark even after they did a terrible job on my parents's home. We wanted to give them a second chance so to speak. What a nightmare. Prior to the new roofing job we never had any leaks or flooding. Shortly after the repair, and after a heavy rain fall. Water would pour down not only on the outside wall of our house causing permanent discolouration of the brick but also down our bedroom wall right down to the floor. After contacting the company they tried to pin it on our chimney. After sending different people three times they finally figured that they didn't seal it properly. So they offered to send to someone to repair the inside wall and ceiling where there was water damage. I don't know where they got this contractor but he did a terrible job. The painting is absolutely uneven. I think my kids could have done a better job. Not only that, after the roofing crew had left, they didn't bother cleaning up leaving shingles and huge nails all over the property. We must have picked up about 15 nails. At that time we had a toddler and had to take time to ensure all the nails were removed. When I contacted he was really hard to get a hold of. Almost as if he wanted to avoid the issue. Come on Cherry and Clark. Hire better people who you trust to do a good job. Fool me once, shame on you. Fool me twice, shame on me. I will NOT be recommending you to any one I know.

Approximate cost of services:
$8,500.00
What could this company do to improve their services?
Train their workers to do a more thorough, accurate job.
Any advice to offer fellow homeowners facing a similar project?
Go with another roofing company.