- Approximate cost of services:
- $30,000.00
- Company Response
In response to Sid's review, we feel it necessary to give our side of this story, as we feel his comments completely untrue and inaccurate.
The project did, as Sid states, have many delays, however, not because of lack of organization or mis-scheduling of our crew's time.
In an effort avoid inconveniences to the client and his family, we took time at the beginning of the project, prior to demolition, to ensure all the materials requiring lengthly leadtimes ie specialty stones and vanities coming from out of country, were ordered and delivered. We are not denying this didn't take some time, however, this was clearly conveyed to the client, and approved by him.As the project progressed, interim payments were required, as outlined in our contract with the client. Sid’s continual failure to make these payments on time delayed the project, despite many attempts to contact the client who traveled out of country for several weeks at a time, without notice to our team.
In response to his assaulting our quality of work, we encourage you to take a look at our photo gallery to the photos marked “Sid’s Project”. You can easily see that the esthetic of his chosen stone is much different than our typical selections, however, the quality of the tiling and installation is there, as always with our work.
As a company, we take pride in our customer service, our honesty and our ability to help our clients make wise design choices that suite their home and family’s needs. Our previous reviews from our past clients are a true reflection of our quality of workmanship and our customer service.