Chair Source

Furniture
8305 jane st Vaughan ON L4K 5Y3
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HomeStars  >  Furniture in Concord  >  Chair Source  >  Lousy After Sales Service
Private User
Private User
Private User reviews Simcoe County, ON
2/10

Lousy After Sales Service

I'd say it's pretty bad service when you pay $2,200.00 for 4 chairs and a table and need two replacement plastic chair glides worth no more than $0.25 each and the sales manager hangs up the phone on you. Never again.

Approximate cost of services:
$2,200.00
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Company Response

This client purchased a table and chairs several years ago and called to obtain a few chair glides. She refused to provide any information regarding her original purchase and was insistent that I order her the new parts from Montreal and ship them to her home in Barrie at no charge. She was extremely rude and condescending to the administrator, my sales associate and myself. After I was told to "shove the glides and chairs" and that she would never shop here I ended the conversation. Although we offer great customer and have done so for 22 years, I do instruct my staff to refrain from being verbally abused by clients.