I bought floor boards for my customers home, I painted both sides,it dried for appx 1 week prior to installation. I noticed the boards were not installing properly, I modified them to fit after getting a shoulder shrug from the customer service rep behind the counter. When I left the job, my porch was immaculate. I came back two weeks later to photograph it, I will now have to replace the floor boards. I'm embarrassed at the thought of anyone even seeing this. To make matters worse I have asked fairbanks to have a look, to their credit they did. It's been a month I still have not heard back, I guess I'm on the low priority list.
Now after 6 weeks I've been able to speak to the sales rep, he lost my number, honest mistake. He was going to speak to the manufacturer and get back to me, I hope he lost my number again because it's now been three days. In the mean while I've given up on calling my (surely frustrated by now)clients, as I can't keep telling them to wait a little longer. Fairbank's take on my storey is that it's the manufacturers problem, they say the manufacturer never had a chance to make the sitution right as I modified the product to make it fit better. I painted all six sides to improve longevity, that isn't bad for the product. So now fairbanks says I can by the replacement wood at their cost, Thanks, and I'll do the installation again at my own cost again too.
- Approximate cost of services:
- $900.00