Beware: they do not stand behind their warranty
Casa Loma did a good job creating a retaining wall. However within 7 months of their 1 year warranty their wall was already beginning to crumble and not stand up to the elements. The coping at the top of the wall can be lifted off and the cement seams between the coping was already breaking down and crumbling. They became loose and could be lifted with one finger.
When contacted regarding these issues their reply was that I had salt put in my flower bed retaining wall? They did not meet to discuss and did not follow up on their work.
The Dad built this company but it appears the son is not able to continue his legacy with the same quality and customer service.
- Approximate cost of services:
- $20,000.00
- Company Response
We strongly advised against continuing the use of salt applications in your winter snow removal program for your clinic. It is rather surprising that you chose to post a misleading review, attempting to misinform the well-informed Google community with misguided information, nearly four years after the completion of this project. Furthermore, there is visible evidence of salt residue throughout the flower box area, appearing as white powder.
The flower box spans a length of 40 ft and a width of 4 ft, prominently positioned as the focal point of your clinic. It is located just inches away from the city sidewalk and the two driveways providing access to the parking lot. Our company was contracted by your contractor to address the extensive salt damage that had severely impacted the structure, including the damaged staircase and various brickwork around the building. We provided recommendations for numerous salt-resistant products that could have served as viable solutions. However, we strongly advised against the use of salt for winter snow removal, as it would compromise the adherence of mortar to some of the installed products, which could not be avoided. This would have been the only way to ensure any long-term solutions. It appears that you disregarded our advice, knowingly jeopardizing any warranties associated with this project.