We had ordered carpet to be installed April 2016 in 2 different places in our home: the upstairs level, and also a room in an apartment in the house. The first installation was to be done in the apartment. The day of installation Carpet Warehouse was unable to provide the carpet that we had ordered. This had a domino effect on other projects and felt we had no choice to accept whatever they offered. The carpet that was installed was so badly crushed that it looked like the carpet was discolored.
Carpet Warehouse took from April until the end of August to partially correct the matter. I had to take off 3 full days of work to meet the many people Dominic had sent to figure out how to fix it. At the end of August it was professionally steam cleaned. This did not fully correct the problem, but we accepted it as good enough, as long as we received compensation for a).what had happened, b). that the carpet had been damaged and c). that it wasn't what we had originally ordered.
After 14 months of trying to work out a solution, along with Dominic threatening to take us to court for not wanting to pay full price for damaged goods, finally, June 12 2017 he gave a discount for the apartment carpet of $143.
In addition to that problem, we had originally ordered a carpet runner for the stairs upstairs. 1 week before installation we canceled the order for the runner. Dominic insisted we have to pay full price for it anyways. On May 2, 2017 he adjusted our invoice to reflect a credit for the labour of the installation, and the same day he sent an email stating he was also giving a credit for the stair runner.
The same day that resolution was made for the apartment carpet, (June 12, 2017) we sent by registered mail a cheque for the remaining balance owed, reflecting the discounts for goods and services not received that Dominic gave us, as per his email and invoice. As soon as Dominic received the cheque he immediately emailed rescinding his credit for the stair runner and demanding that he come to our house to drop off the stair runner and pick up a cheque for it.
He has since been harassing us and threatening us. In the winter of 2016 we had also gotten a quote for doing our basement. As our basement was under major renovation it could not be properly measured at the time, he did not have our permission he put that quote on an invoice, as we had not agreed to it. We had simple gotten a quote. Over the course of time we made it clear that he had lost any business for the basement, and we would not be going forward with giving him that business. Now he is charging us a restocking fee of $819.25 for the quote for the basement.
- Approximate cost of services:
- $11,000.00