Floor Laying & Refinishing review in
The actual installation of this product was very fast. The workers cut the pieces in the garage and left everything clean. They were professional, friendly and efficient. The product itself looks exactly as I had imagined and this company did a good job of representing the product at the time of purchase.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- In order to improve their services, this company could call their customers a few days before the installation to confirm.
- Any advice to offer fellow homeowners facing a similar project?
- Go into the store and speak to someone, don't just confirm on the phone. A week before our scheduled installation I confirmed all the details with a staff member at Carpet Towne by phone. A few days before we went into the store to pay the balance and we were told there was no record of our installation being scheduled! I explained that I had already confirmed but I was told there was no way they could start on the arranged date because the file had not been prepared! I was very upset. However, in the end, a staff member came out to the house on the day of our PDI and took measurements and did make arrangements to have the hardwood delivered a day early. Actually, because they had a cancellation our product was actually installed in a shorter time (1.5 days) than was originally estimated and it was completed early (on the day it was due to begin). I'm very happy at the lengths the staff went to to ensure we had floors on time (ie: before all our furniture arrived!), however, I'm a little skeptical about how organized they are...What would have happened if I had not called or gone into the store?!?! Also, we were told we could be refunded what had been overcharged (on the estimate) in cash or to our refund, but when my husband when back to collect the refund, they would only give him an instore credit.
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