Found some great carpet, Wayne (saleperson) came out to give us a quote. Initially quoted us a different price that he had verbally given us when we were in the showroom. The installers were wonderful (but that's because they are sub-contracted). Paid for everything via credit card and a receipt was never mailed to us. A few months after our carpet was installed we were having a lot of trouble with pulls so I called Wayne & left a message. Had to call back a week later as my call was never returned. When I did get a hold of him, the first thing he asked was if I had a big dog because their nails pull the carpet up. Yes I have a large dog, as he clearly saw when he came to give us the in home estimate. The main reason we bought this carpet was because we were assured it would withstand 3 very young children, a dog and a cat. Why would he sell us this carpet if it was not durable? He then tried to tell me it was because of my vacuum and to not use the beater bar function when vacuuming the carpet ... so how am I supposed to get up the dog hair? Carpet looks nice, but is not functional ...thanks a lot Wayne!
- Approximate cost of services:
- $3,800.00