In case you don't read the whole review I want to first state that I am very discerning when it comes to design and am very happy with the workmanship and quality of the product. I was shopping around for wool carpeting for a while. When I went into Carpet Mill I was impressed with their selection and was glad they also sold wood flooring as I was considering that option as well. I ended up going with a remanent wool carpet for two staircases and landings. In store Ivan provide me with good advice, he was clear with the procedure, followed up with my questions, and providing the documentation required by my condo board in a timely manner. I appreciated their flexibility- that they could come one week to remove the old carpet and return the following week so that I could paint the wood trim in between. As a single woman I think it is good to share that I felt comfortable with everyone that stepped into my home, from the estimator to the installers. The installers Al and Nasser were not only professional they were prompt, considerate and dedicated to doing the job well. I appreciated that they ensured that the stairs were safe for walking on after the carpet was removed and before new carpet was installed the following week, and how they addressed oddities of the space, plus worked with a carpet that had a linear pattern which I would think is more challenging to work with than a plain carpet. Now I have a beautiful carpeting tailored to my staircase. Thank you Carpet Mill.