Failed lifetime warranty after the day of installation
I ordered 5 windows from Canadian Choice Windows & Doors, and paid total $7700 ($1000 as I signed the agreement and the rest after the installation). On Nov 5th, as the installation process, I noticed that the window extension is shorter compared to my wall. This is unexpected, due to as in the agreement, I ordered the maximum window extensions that they currently carrying, which is 4.5 inches, and my wall is 4 inches. However, the installation workers claimed that it is not a problem, and they said that I, the customer, could find a solution to fix such issue in Home Deport or other stores.
And after the window installation, they asked me to sign a form that I am fully satisfied with their work, and paid in full fine. And I trusted them, I signed and paid them the $6700, only later that I figured out it was an installation problem.
After realized the issue, I called the sale representative to come take a look. Three days after the installation, which is Nov 9th, he came by to my house. The sale representative immediately refused to re-install the windows and yelled me.
I later called the company owner, explained to him what is happening, and sent him pictures of the windows that installed by his company . At the begin, the owner agreed to re-install the windows and promised that he will get back to me as soon as they are ready to do so. As the company owner gave me his word, it was such a relieved for me.
But after three weeks already, I called him more than 30 times, left him ton of messages, and I never heard back from him.
As the agreement that I signed with Canadian Choice Windows & Doors, under section "WARRANTY", the fourth point stated the following,
"Installation of all products is warranted for a lifetime. This warranty will be void if windows are not installed in accordance with our instructions. This warranty does not cover damage of any kind caused by misuse, abuse or negligence, fire or acts of G-d."
However, such reassure statement is failed to apply right after the payment is paid in full.
As Company Response " Please feel free to call the office ", I call the owner today, again, he just not reply.
- Approximate cost of services:
- $7,700.00
- Company Response
Thank you for your review, however we feel that your review is not an honest critique of our business.
We have manufactured the product to your exact specification. You have not communicated your (third party) renovations to us, causing the issue that you are having. We made the extension 4.5" as per your request, and that still ended up being too short for your wall, therefore your wall could not have been the same as it was at the time that our deal was made. Please feel free to call the office to have a further discussion. Best regards, Canadian Choice.*** UPDATE: The customer had not taken further steps to resolve the issue at hand. We are more than willing to investigate your concerns, but communication is key, and we're afraid without it not much can be done at this point in time. Thanks you