Canadian Choice

After getting the estimate and signing the initial paperwork this company was nothing but a headache to deal with. Everything was a fight and they were late for every appointment.
As we did not receive any paperwork aside from a quote we did not have precise measurements to give our cabinet company for our kitchen reno. When I called they were so unhelpful and unsure what to tell me that the cabinet company (who spoke to Canadian windows on the phone to try to get answers) decided to come out a second time to remeasure once the window was actually in.
Once installed the window trim was uneven and there was a scratch in the plastic window casing. Not something I was trilled about spending over a thousand dollars on.

**update - they came and filled the scratch but said they would be back to buff it down. Haven't heard from them. Now I have a blob instead of a scratch. I emailed to follow up and no one ever responded.
A sign was placed on our lawn when we specifically stated TWICE that we did not want one.
After install I again did not receive any documentation. I called the Calgary office and was told it would be emailed in the next couple days. Nothing was ever sent to me. I followed up a week later only to be told that the pink copy of the very first estimate sheet was my receipt. ???? When I asked to speak to an office manager or someone in charge the receptionist refused to give me a contact name or transfer the call or give them a message or my contact information. I was then hung up on when I told them it didn't seem like they knew what the f** they were doing.
What kind of business doesn't give receipts?
A poor one.
I would NEVER recommend this company to anyone.

After getting the estimate and signing the initial paperwork this company was nothing but a headache to deal with. Everything was a fight and they were late for every appointment.
As we did not receive any paperwork aside from a quote we did not have precise measurements to give our cabinet company for our kitchen reno. When I called they were so unhelpful and unsure what to tell me that the cabinet company (who spoke to Canadian windows on the phone to try to get answers) decided to come out a second time to remeasure once the window was actually in.
Once installed the window trim was uneven and there was a scratch in the plastic window casing. Not something I was trilled about spending over a thousand dollars on.
A sign was placed on our lawn when we specifically stated TWICE that we did not want one.
After install I again did not receive any documentation. I called the Calgary office and was told it would be emailed in the next couple days. Nothing was ever sent to me. I followed up a week later only to be told that the pink copy of the very first estimate sheet was my receipt. ???? When I asked to speak to an office manager or someone in charge the receptionist refused to give me a contact name or transfer the call or give them a message or my contact information. I was then hung up on when I told them it didn't seem like they knew what the f** they were doing.
What kind of business doesn't give receipts?
A poor one.
I would NEVER recommend this company to anyone.