Following my earlier review, I would like to say that after contacting the company, they replaced all our faulty windows, living up to the lifetime guarantee. The job was done quickly and tidily, with no cost to us at all. We were told that they had changed suppliers, since they had had problems with the windows they installed in our home. Thanks to Canadian Windows & Doors for the great service.
We had our windows replaced 8 years ago. The installers moved quickly, but damaged several of our wooden window frames. In the last 2 years the windows have deteriorated and look awful. There are opaque, white lines showing in all of them.
- Approximate cost of services:
- $4,800.00
- Company Response
Update Aug 22; Hi Ann, we still did not receive any calls or information regarding the issues you may have. Your windows and glass are under FULL WARRANTY and will be replaced. Could you give us a call at 416-848-6930 or drop me a line at hanna@windowscanada.com with more information in regards to your windows? The photos are too close to the windows and we cannot differentiate our windows. Please provide your full name, telephone number, or address so we may be able to assist you better. You do have a full warranty on your glass and windows. You should have let us know right away when the installation happened eight years ago that the installers damaged your window frames. At this point in time, there are no records where you are located and what we did.Please let us know in order to proceed with further assistance, thank you.