I needed to replace the windows in the home I recently moved into as they were installed in 1978! Oliver clearly explained the environmental features of the windows and the benefits. The installers arrived at exactly 8:00am and began work immediately. They completed the entire job in less than 6 hours leaving no mess.
The only issue I had was with the customer service department. One of the windows had a sticker that stated it should be facing the outside of the house. I immediately called the customer service department to try to have the installer come back to check to make sure it was installed correctly. They did not return my call. I emailed the same day (installation day) notifying them of this issue. They did not return my email. I waited until Monday to call again as I still had not heard back from the company. I left yet another message which was finally returned by Oliver the salesman 5 days after installation. He came to the house, checked the window and assured me it had in fact been installed correctly and that the sticker was simply placed on the wrong side.
The windows have made a significant difference to the temperature of my house as well as the appearance. Both the salesman Oliver and the installers were excellent. The customer service department though needs work.
I would recommend Canadian Choice Windows though as they are quality windows installed by professionals at a competitive price.
- Approximate cost of services:
- $5,500.00
- Company Response
Hello Cindy. First of all, thank you so much for your feedback. We appreciate that you took the time and effort to leave us a review even though you weren't completely satisfied with every process of your window installation. Secondly, we greatly apologize for our customer service not being satisfactory. We will do our best to make sure our customers are happy, so thank you again for letting us know. We're glad that you ultimately got the problem solved through the contact of your salesperson and hope that we can receive future recommendations for Canadian Choice Windows & Doors, for which we thank you in advance.