Canadian Choice

We had windows and trim installed by Canadian Choice Windows & Doors (in Edmonton) on March 21st and 22nd, 2014. There was one window missing at the time of installation and I was told we would hear from the office on Monday, March 24th. We did not hear from them. The trim around the windows in the front room is poorly installed. It bows out, is not even and is not sealed against the wall. This should be fixed. We mentioned the issues with the trim to the installers, but they brushed us off and said our walls were uneven. We have since taken pictures as proof its not the walls and I have emailed these pictures to an email address the company provided me for their warranty department. I have had no response to my email. One of our basement windows was not sealed on the outside. Since March 21st, we have called the office numerous times, left messages and we sent that email with pictures to their warranty department. We have had absolutely no response. All of my concerns (missing window, etc.) were noted on forms the installers provided me on March 22nd. I have copies of these forms and my notes. We have filed a complaint with the Better Business Bureau in Edmonton and are waiting now to hear from the company. I would not recommend this company to anyone. I don't understand how they can't return a phone call or respond to an email. We've paid for work that's not complete.

UPDATE: we got a call from the company in mid April. They agreed to put in the last window and fix the trim on April 23rd, but they wanted us to remove the review. I increased the rating from 1 to 5. The trim looks better and Im happy we have all the windows we paid for. Still disappointed that it took posting this review in order to hear anything from them.