we had all our windows replaced last dec.by canadian choice windows. the windows we replaced were better than what we got. the rain leakes through causing huge puddles as with the hose when washing them.the bay window started going moldy around the seams within days ,the ice that builds up on the inside is ridiculous. never had that with the old windows. the installer admitted to this being their fault and would fix it.after them sending out numourous people to look at the problems and promising a solution we still havent had any answers. ive called many many times to hear that they will get back to me.still no one has.paid good money for top service and all we got was junk worse than what we threw away, i wouldnt recommend this company
- Approximate cost of services:
- $11.00
- Company Response
Dear Linda,
We take great pride in answering all the concern and questions of our customers. We have documented and answered every call and concern that you have had since December 2012, there has not been a time that a call wasn't returned to you. We had our serviceman and installer out to your place 4 times and they had inspected the windows and made several recommendations. On numerous occasions we had explained to you that the ice build up inside your home is simply caused by condensation due to poor air ventilation and poor construction(not adequate wall insulation, non-efficient furnace and no ventilation) of your home. You can read more about this on "www.cmhc.ca". Also we a recommended that you should get an attic fan for your home to have better air movement. Furthermore, if you still were not satisfied, we asked that you contact WINDOW WISE and have them come in and we would pay for an inspection. To this day you have not called WINDOW WISE because you said you don't care to know what they suggest and you have not listened to any of our suggestions. That was the last we spoke in May 2013, we have not heard from you since until today. If you wish to take our recommendations into account we would be more than happy to work with you and help you enjoy our product.