Canadian Choice

One of the reasons why i chose this company is they are supposedly "Baeumler Approved" contractors. I highly doubt that. That was my first mistake even though i did get 4 different quotes. The windows look great and were priced about the same as the other quotes. Joe the salesman knows how to sell. The after sales customer service doesn't exist with this company. They installed 18 window in total but my issue is with the basement window sliders. They do not lock properly, when they are locked there is alot of movement when locked and their customer service dept made an appt to have a tech inspect and repair the windows. A week later their service dept called and said no after re-evaluating your case we have determined the window movement is normal so no need for us to send a tech to inspect. i said that's weird first you say there is an issue and now you are saying no its normal? Also 6 basement windows were installed and only 1 of them doesn't have movement so how can you say the movement is normal if the one window doesn't move at all when locked? Even Joe their salesman said yes the windows shouldn't move like they do so i don't know why they can say nope windows are fine. I will be taking further action.