Will NOT fix issues. Awful Customer Service. AVOID THIS PLACE!!!
I ordered 1 door to see how this company performs before I used them to replace all the windows and doors in my house (full renovation).
They were terrible from the Sales Rep, the person taking measurements, to the installation.
They kept sending me Chinese Sales Reps because I had a Chinese name. Both were terrible and didnt put enough details and the correct information on the description of the door.
The person that measured the door MEASURED THE WRONG DOOR!!!
And of course the installation guy was very unprofessional and did a terrible job.
After installed, they would Not make it right and there is really nothing you can do.
We will of course be redoing the door - a complete waste of $2,600. We are just so so glad we didnt order more from them. Never again. Best to avoid.
- Approximate cost of services:
- $2,600.00
- Company Response
Thank you for your review. Sorry to hear about your experience. Can you please reach out to our consumer care team at 1-866-807-8064 so that we can try and make this right.