window and door installation
They left in the middle of the job with no explanation when I questioned why they could not finish the work.
They told me I had to make another booking to complete the work.
I have since booked 7 more appointments.
They have not shown up for any of them.
I have sent a total of eleven (11) e-mails to five (5) different people in the company.
No one has replied to any calls or e-mails.
I have contacted the Better Business Bureau.
The caulking is falling off the windows, my floor is cracked from where they installed the door and my house feels more draughty.
- Approximate cost of services:
- Company Response
Dear Lila, I would like to introduce myself; my name is Norman, I am president of this company. I was very surprised to hear of this type of complaint from any of our customers; we have since searched all of our records and have not been able to find a single complaint matching the circumstances you describe. In order for us to service our clients better we would be very appreciative if you contacted our offices so that we could rectify this issue for you, as our records do not show a single instance where our installer left in the middle of the job.