Canac Kitchens Ltd., A Division of Kohler

We had a Canac Kitchen installed almost 20 years ago. It is still in perfect condition with no issues. We have been very happy with the products and workmanship.

In 2003, Canac Kitchen installed kitchen cupboards in our new condo construction. We are having new granite countertops intalled today (18 years later) by another company who have noted that they have never seen such poor workmanship in cupboard construction and installation.
The cupboard boxes are not level and shims and wood pieces had been forced by the Canac installers to cover their mistakes. The fixing of the cupboards and boxes required in order to install the granite countertop today comes as an extreme extra cost to us because of Canac's inferior work. I would not, could not recommend Canac Kitchens to others. consumers.

Extremely disappointed in product......We decided to put a new kitchen in our cottage so we checked out a few contractors and even checked out his work from other customers. Its about 10 years later and the material on my white cupboards are all coming off and the installer made a terrible mess putting them in(which we told him the floor was not level).......It is so disappointing. Can anyone tell me if there is a way to fix the material coming off or do I have to replace all the front cabinets.

I went to Canac because their quality was above IKEA and their price was below most competitors. The quality of the cabinets was quite good. I asked for granite counter tops and was sent to a supplier to choose my own large slab, which I was very pleased with.
The reason I only gave them a 3/5 and would hesitate to recommend them to my mother was because of the installer they sent. 'Todd' was new to the industry and my older house had a few 'irregularities' (not quite 45 degree corners, not quite perfectly straight floors) which he did not seem to be able to compensate for. The result was that when the granite cutter came he indicated that the boxes were not quite level and the ones by the sink would have to be removed and put back in properly. Instead 'Todd' used shims to try to level them. Without asking me, the granite installer then CUT the stone in order to avoid it cracking later - this not only broke my heart it left a big line through what had been a solid piece of granite. It was my first kitchen reno and it had already taken quite a bit of time with nowhere to cook but the barbeque, so I let it go. Now that it is done I do enjoy the kitchen very much - but my eye is always drawn to the cut line!

We purchased a kitchen through what we thought was a reputable company as it was around for many years. We finally saved up enough money to get something nice so went to Canac in October 2007 and Samuel came up with a wonderful design for us. Installtion began in January 2008 and were so excited to have this wonderful kitchen. Upon putting together the cabinets the installer who is no longer there) noticed that the cabinets along one wall was bigger then the actual wall size so I had to extend the wall by 3 inches. The designer came to the house twice to measure so the mistake was done at the factory. No problem, once the wall was done the installer, this time Joe came back with the doors and noticed that 4 doors were darker then the rest. Noticeable yes but they went up anyway because we were promised that new doors would come in 4-6 weeks. It's been over a year with 3 attempts at matching the same 4 doors with numerous phone calls and no answers as to why this is taking so long. Lee Anne, who oversees production is the worst customer service person I have ever met. The serivice with Canac is absolutely horrible and I would not recommend them to anybody.

We initially went to Canac and had a very unhelpful staff but prices were terrific. We requested a new staff consultant through the manager and the new staff was great. The drive was far as we live in Whitby but we saved more by going through the Vaughn store. Installation was great. We got lots of upgrades for not a lot of money.

My husband and I purchased our new home in 2002. The kitchen cupboards and countertops which were purchased from Canac Kitchens at 360 John St.Thornhill, Ontario, were defective upon delivery in November of 2002.
A number of the defective cupboards were installed, we pointed this out to the Canac installer at the time the cupboards and the countertops were installed.
Canac Kitchens responded by letter indicating that they would replace the defective cupboards. To date the cupboards have not been replaced. Todays date is February 24,2009.
We have been very dissatisfied with the service received from Canac Kitchens and cannot in good conscience consider them for any future Renovation or building projects, nor can we recommend them.

Sincerely,

Donna & Mark Moncrieffe.

We ordered new cabinets in the summer. Eight weeks after order they were delayed another six weeks. The customer service was slow in responding and for the price it should have been better.

Our kitchen reno in scarborough was pleasant. The Maple doors were of high quality and we were very happy with the overall kitchen reno. Although they were very knowledgeable, we did find the pricing and extra costs to be a little high. Overall we were happy with the outcome.

The supplied our builder the kitchen cabinets, and we needed to do some changes so we order some cabinets and parts from them. Waited 2-3 weeks for some small parts. The price they charge us is MUCH MUCH more than quote we got from other places, but we didn't have a choice since only their product would match with our existing cabinets.
I don't know about their installation, but the product quality is quite good. Definitely not worth the price we had to paid tho, so if you have a choice, shop around.